Genesys Cloud Bot Developer

1 day ago

Delhi, India ACL Digital Full time

ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperienced Genesys Cloud Bot Developer to design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our customer service capabilities across IVR, web, and social channels, and in integrating bots with our knowledge base and transaction history systems.Key ResponsibilitiesDesign and implement Dialog Engine Bot Flows for IVR and digital channels.Develop and maintain routing strategies using Genesys Architect .Integrate bots with enterprise knowledge base APIs and transaction history systems.Ensure multi-channel support (voice, chat, web messaging, WhatsApp, social).Collaborate with AI/ML engineers on intent recognition and fallback handling.Conduct end-to-end testing of bot flows.Provide ongoing optimization of conversational flows.Required Qualifications3+ years of hands-on experience with Genesys Cloud CX (Architect, Dialog Engine Bot Flows, Routing).Strong knowledge of IVR design, call flows, and digital messaging channels .Experience with APIs, JSON, REST integrations .Understanding of contact center KPIs (deflection, resolution rate, CSAT).Ability to collaborate with cross-functional teams (AI, backend, QA, training).

  • Genesys Cloud Bot Developer

    9 hours ago

    Delhi, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out : 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperiencedGenesys Cloud Bot Developerto design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending our...

  • Genesys Cloud Bot Developer

    14 hours ago

    Delhi, India ACL Digital Full time

    ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out atExperience: 3+ YearsLocation: RemoteNotice Period: Less than 2 WeeksExperiencedGenesys Cloud Bot Developerto design, build, and optimize intelligent IVR and chatbots within the Genesys Cloud CX environment. This role will be pivotal in extending...

  • Genesys Cloud Developer

    6 days ago

    Delhi, India Deloitte Full time

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  • Genesys Cloud Developer

    5 days ago

    Delhi, India Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview: We are seeking...

  • Genesys Cloud Developer

    4 days ago

    Delhi, India Tata Consultancy Services Full time

    Exp Req: 5 to 12 years of experience.Job Locations: Bangalore, Hyderabad, Chennai, Delhi.Key Skills: * Realtime & Historical reporting analytics* IVR Bots, Chatbots, Speech analytics, Workforce Management* Experience with CRM integrations such as Salesforce, SAP* Agent scripts* Good analytical and communication skills.Project Overview: We are seeking a...

  • Genesys Developer

    3 weeks ago

    Delhi, India Glansa Associates Full time

    Job Title: Genesys Developer Location: REMOTE, India Job Description: • Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. • Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • Genesys Developer

    3 weeks ago

    Delhi, India Glansa Associates Full time

    Job Title: Genesys DeveloperLocation: REMOTE, IndiaJob Description:• Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • [Apply Now] Genesys Cloud Developer

    4 weeks ago

    Delhi, India Tata Consultancy Services Full time

    Job Description Exp Req: 5 to 12 years of experience. Job Locations: Bangalore, Hyderabad, Chennai, Delhi. Key Skills: * Realtime & Historical reporting analytics * IVR Bots, Chatbots, Speech analytics, Workforce Management * Experience with CRM integrations such as Salesforce, SAP * Agent scripts * Good analytical and communication skills. Project Overview:...

  • Genesys cloud cx platform specialist

    7 days ago

    Delhi, India Tata Consultancy Services Full time

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    6 days ago

    Delhi, India Tata Consultancy Services Full time

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