AGM/GM - Customer Care - Only Female

3 weeks ago


Gurugram, India Frankfinn Full time


•To monitor and supervise the customer service team and ensure all complaints are resolved within the defined turnaround times. 
• Coordinate with Department Heads & ensure all complaints are resolved within the defined turnaround time. 
• Bringing escalations to senior management promptly 
• Enhance customer service at training centres by monitoring and physically /online auditing the centres. 
• Proactively monitor and check customer satisfaction and ensure timely resolutions.
• Prepares customer care performance reports as defined periodically.
• Handle irate customers politely and tactfully 
• Communicating with customers via email, phone, and in person
Roles and Responsibilities
•To monitor and supervise the customer service team and ensure all complaints are resolved within the defined turnaround times. 
• Coordinate with Department Heads & ensure all complaints are resolved within the defined turnaround time. 
• Bringing escalations to senior management promptly 
• Enhance customer service at training centres by monitoring and physically /online auditing the centres. 
• Proactively monitor and check customer satisfaction and ensure timely resolutions.
• Prepares customer care performance reports as defined periodically.
• Handle irate customers politely and tactfully 
• Communicating with customers via email, phone, and in person


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