Frankfinn- AGM/GM Customer care

4 weeks ago

Gurugram, India Nexthire Full time

Position- AGM/GM Customer Care

Location- Gurgaon(5-WFO)

About Company- 

Frankfinn Institute of Air Hostess Training is one of India's leading vocational training institutes, primarily known for offering courses in aviation, hospitality, travel management, and customer service. Established in 1993, Frankfinn has built a reputation for producing skilled professionals for the aviation and service industries.

Roles & Responsibility- 

• To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined

• Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined

• Bringing Escalations to senior management timely

• Improve customer service at training centres by monitoring & also physically auditing the centre .

• Proactively checking & monitoring customer satisfaction & ensuring timely resolutions

• Prepares customer care performance reports as defined from time to time .

• Deal with irate customers tactfully & in a polite manner

• Communicating with customers on e mail , phone & in person

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