Global Product Support Engineer

3 days ago

Chennai, India Cavotec Full time
Global Product Support EngineerJob n. 240209IndiaShare this job

Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations for a wide variety of customers and applications worldwide.Summary:Support our teams and customers throughout the entire cycle of a project with in-depth product & application knowledgeTechnical sales support from customer enquiry to quotation, during the order acquisition process, handover to fulfilment and follow up till final delivery, customer acceptance and handover to servicesMain Tasks and Responsabilities:Provide technical expertise to customers and sales teamAssessing and consolidating customer requirementsConfiguration and selection of assigned product groups based on application dataCosting and lead-time estimation of assigned product groupsProvide iterative support to sales team during tender phaseComprehensive orders hand-over to CoE functionsProvide iterative support to sales team and CoE functions during order processing phaseBackup support on non-assigned product groups or areasSupport to supplier selectionSupport for customer acceptance (FAT, SAT, O&M Manual)Support to Service handover, claims and spare partsRequirements:High school degree required – Bachelor’s degree in Electrical or Mechanical Engineering or another related field is strongly desired2+ years as Technical Sales Engineer, proposal engineer, application engineer or similar, in B2B marketFluent English written and spokenElectrical or mechanical engineering backgroundItalian written and spoken is a plusUnderstanding of order management processKnowledge on B2B commerceTools: Microsoft Dynamics NAV, Salesforce, OfficeTeam-workingCustomer-oriented with a technical mind-setCandidates not in line with the requirements described above will not been taken into consideration.Please attach your updated CV in English to your application.

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