Global Product Support Engineer

1 week ago


Chennai, Tamil Nadu, India Cavotec Full time

Join our team at Cavotec, a leading cleantech company dedicated to designing and delivering innovative connection and electrification solutions for ports and industrial applications worldwide.

With over four decades of expertise, our cutting-edge systems ensure safe, efficient, and sustainable operations across various industries and regions.



Summary:
- Support our teams and customers throughout the project lifecycle with deep product and application knowledge.
- Provide technical sales support from initial customer inquiry to final delivery and beyond, ensuring seamless processes at each stage.

Main Tasks and Responsibilities:
- Offer technical expertise to both customers and the sales team.
- Evaluate and consolidate customer requirements effectively.
- Configure and select product groups based on application data.
- Estimate costs and lead times for assigned product groups.
- Provide continuous support to the sales team during the tender phase.
- Ensure smooth orders hand-over to Center of Excellence functions.
- Assist the sales team and CoE functions during order processing.
- Provide backup support on non-assigned product groups or areas.
- Aid in supplier selection and support customer acceptance processes.
- Assist in service handover, claims, and spare parts management.

Requirements:
- High school diploma required, Bachelor's degree in Electrical or Mechanical Engineering preferred.
- Minimum of 2 years' experience as a Technical Sales Engineer, proposal engineer, or similar role in the B2B market.
- Proficient in both written and spoken English, with a background in electrical or mechanical engineering.
- Knowledge of Italian (written and spoken) is advantageous.
- Familiarity with order management processes and B2B commerce.
- Proficiency in tools such as Microsoft Dynamics NAV, Salesforce, and Office.
- Strong team-player with a customer-centric approach and a technical mindset.

Candidates who do not meet the specified requirements will not be considered.

Please submit your updated CV in English with your application.

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