Product Support Intern
1 week ago
Thanks to the rapid early traction and customer love the product has garnered globally from the likes of LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, etc., we have been recognized as a Leader in the Client Onboarding category on G2 within six months of product launch.
With a mission to deliver chaos-free, consistent, accelerated, and delightful customer journeys through its purpose-built software the company was founded in April 2020 by second-time entrepreneur trio - Srikrishnan, Vignesh, and Deepak.
NASDAQ:
FRSH) in 2015.
What's the opportunity?
Product Support is the first line of contact for customers experiencing issues with adoption, integration configuration, operation, and management of Rocketlane solutions.
The ability to visualize problems, strong analytical and troubleshooting skills are key to being successful in this role. You will be responsible for the diagnosis and analysis of customer issues, ensuring the best customer experience. You'll be expected to bring first-level detailed diagnosis from Support into Product/Engineering.
What will I be doing?
- Provide product support to clients related to technical and operational aspects of the products, including troubleshooting, system updates, support case acknowledgements, provisioning activities, etc.
- Collaborate and communicate/escalate issues with other Product Support team members
- Deliver a consistent, responsive, and satisfying customer experience at each touchpoint
- Be responsible for the collation of key metrics/data points to enable reporting and analysis of customer satisfaction
- Train customers in software platform basics and provide progressive guidance throughout the implementation and golive process
- A degree in a technologyrelated program or equivalent experience in a Product Support role
- Ability to identify and clarify problems, set goals, and resolve issues
- Ability to effectively multitask
- Strong verbal and written communications skills
- Customerfirst mentality and enthusiasm to build customer loyalty
- Excellent organizational skills and an eye for detail
- Excellent customer service and interpersonal skills
- Great opportunity: Rocketlane genuinely cares about everyone we hire. You'll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups.
- Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
- Growth: You could easily and quickly transition into other sales roles you might like.
- Impact: You get to be part of a global, passionate team in a fastpaced and growthoriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
- Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more
Job Type:
Internship
-
Customer Support Executive
3 weeks ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
3 weeks ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
4 weeks ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
1 month ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Customer Support Executive
1 week ago
Chennai, Tamil Nadu, India Wee-support Full timeManage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on...
-
Product Support Analyst
1 week ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Engineer
1 week ago
Chennai, Tamil Nadu, India Everstage Inc. Full timeRequirements: 1. 1+ years of experience as a technical support engineer / Service Desk Engineer. 2. Strong Enterprise Experience is required. (preferably US Market). 3. Team orientation – Excellent interpersonal skills and ability to establish strong relationships with customers and internal teams. 4. Experience with a customer support software such as...
-
Product Support Analyst
1 week ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
1 week ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Product Support Analyst
1 week ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.Operations is the largest function within FE fundinfo. With customer support and data teams housed here, we aim to deliver first class customer service and ensure...
-
Production Support
1 week ago
Chennai, Tamil Nadu, India Nityo Infotech Full timeJava , Linux , SQL , Application , Application Support , Bangalore , Chennai , Description , Java , Job , LAMP , Level , Linux , Location , Production , Production Support , Profile , SQL Experience Required 3 - 5 Years Industry Type IT Employment Type Permanent Location India Expertise & Qualification Experience In Java...
-
Product Support Analyst
1 week ago
Chennai, Tamil Nadu, India Athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Job AdWe are looking for anProduct Support Analystto join our Integration Services Operations team. You will be responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth's...
-
Product Support Analyst
1 week ago
Chennai, Tamil Nadu, India Athenahealth Full timeJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for an Product Support Analyst to join our Integration Services Operations team. You will be responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth's...
-
Application and Production Support
1 week ago
Chennai, Tamil Nadu, India BNP Paribas Full timeAPPLICATION AND PRODUCTION SUPPORT (JOB NUMBER:ITG000349)About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.India...
-
Application and Production Support
1 week ago
Chennai, Tamil Nadu, India BNP Paribas Full timeAPPLICATION AND PRODUCTION SUPPORT (JOB NUMBER:ITG000372)About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center.India...
-
Product Support Analyst
1 week ago
Chennai, Tamil Nadu, India FE fundinfo Full timeFE fundinfo is a leading player in the investment fund data and technology sector.We take pride in our extensive, diverse, and highly skilled team, who play a crucial role in enhancing connectivity and knowledge within our industry.The Operations division, the largest within FE fundinfo, is home to customer support and data teams. Our primary focus is to...
-
Product Support Specialist
1 week ago
Chennai, Tamil Nadu, India Corpay Full timeYour role To take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers. What you'll be doing Title: Corpay Product...
-
Product Support Specialist
1 week ago
Chennai, Tamil Nadu, India Corpay Full timeYour roleTo take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers.What you'll be doingTitle:Corpay Product SupportReports...
-
Production Support Engineer
1 week ago
Chennai, Tamil Nadu, India FINT SOLUTIONS PRIVATE LIMITED Full timeResponsibilities:Resolve L1/L2 production issues and support stakeholders with Service Requests.Analyze issues for escalation to L3 team.Break down big problems into smaller ones to pinpoint root causes effectively.Approach complex problems from multiple perspectives to find solutions.Identify opportunities to enhance processes and execute on them.Manage...
-
Product Support Executive
1 week ago
Chennai, Tamil Nadu, India Notion Press Full timeAbout us:Keepsake, a rapidly growing consumer product from Notion Press, India's leading self-publishing platform, offers users a unique opportunity to transform their cherished memories into beautifully crafted photo books. As a Product Associate for Keepsake, you will play an integral role in supporting the Product Manager and cross-functional teams to...