Product Support Specialist

1 week ago

Chennai, Tamil Nadu, India Corpay Full time

Your role

To take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers.

What you'll be doing

Title: Corpay Product Support

Reports To: Manager, Product Support

Direct Reports: Nil

Department: Digital Growth

Role:

The Corpay Product Support role involves being part of a dynamic, fast paced FinTech company with a focus on our award-winning payments platform, Corpay LINK. Offering settlement options in over 160 currencies, Corpay LINK connects our clients to the global marketplace. Working within the Corpay Cross-Border Support team, the successful candidate will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.

*Whilst the Corpay Cross-Border Support team assists clients globally, this role directly helps to support the accelerated expansion of digital clients within the NA region.

Job Duties:

Be knowledgeable with Corpay's customer facing applications in order to utilize your expertise as the first point of contact for client issues. Resolve product or service problems by analyzing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Utilize the required tools to diagnose, replicate and resolve a client's application issue. This includes supporting Corpay's File Upload and REST API product offerings. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right supporting methods/tools. Utilize SQL to run scripts for client configuration. Follow communication procedures, guidelines, and policies. Suggest solutions and workarounds to help solve customer problems. Hours of operation – Mon to Fri, 4:30 PM – 1:30 AM IST

Requirements:

IT with the ability to quickly learn new systems. Evidence of strong analytical and problem-solving skills. Completed post-secondary education in relevant field. The following would be considered an asset:Experience in the financial/banking/payments industrySQL, Excel, Data Management – experiences, education, certificatesAPI knowledge + experience

#LI-SS1

The Corpay Product Support role involves being part of a dynamic, fast paced FinTech company with a focus on our award-winning payments platform, Corpay LINK. Offering settlement options in over 160 currencies, Corpay LINK connects our clients to the global marketplace. Working within the Corpay Cross-Border Support team, the successful candidate will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.

*Whilst the Corpay Cross-Border Support team assists clients globally, this role directly helps to support the accelerated expansion of digital clients within the NA region.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

  • Production Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan. We specialize in cloud security, data migration, and software testing. With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • Production Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Technocracy Private Limited Full time

    Company DescriptionTechnocracy Private Limited is a leading technology solutions company based in Singapore, India, and Japan.We specialize in cloud security, data migration, and software testing.With a strong focus on innovation and cutting-edge technologies, we provide comprehensive and tailored solutions to address the evolving needs of businesses in...

  • Production Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India System Soft Technologies Full time

    Job Summary:We are looking for an energetic Production Support Specialist to join our team. In this role, you'll work cross-functionally with business operations and to create and optimize workflow processes.Responsibilities:The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond...

  • Senior Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Chargebee Full time

    We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are...

  • Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Corpay Full time

    Your roleTo take day-to-day responsibility for the Customer Service and Customer Account Executive teams, to help deliver a high-performance culture that is aligned to both strategic and revenue generating initiatives, whilst delivering a first class service to both internal and external customers.What you'll be doingTitle:Corpay Product SupportReports...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Chargebee Full time

    Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...

  • Sr Product Specialist

    2 months ago

    Chennai, Tamil Nadu, India Cognizant Technology Solutions Full time

    Product ConsultantQualification:Science / Engineering graduateResponsibility:Pre-sales: Participate in presales interactions with customers when showcasing solution etc. Participate in solution response teams to ensure technical feasibility. Provide support to the Product Consultant by creating case studies, solution etc under guidance, when required.Product...

  • Product Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Chargebee Full time

    Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Sales Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Hitachi Energy Full time

    Currently, we are looking for a suitable candidate to fulfil the role of Sales Support Specialist at our India Operations Centre (INOPC) in Chennai, India.Main responsibilities Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquires. Determine most technical appropriate and cost-effective solutions Collaborate across...

  • MSDS Product Compliance Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....

  • MSDS Product Compliance Specialist

    1 week ago

    Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....

  • MSDS Product Compliance Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India ZF Group Full time

    Req ID 68403 Chennai, India Your Tasks• Coordination and managing of work of the shared-service team responsible for execution of all processed focused on ensuring product compliance (related to Cortication, IMDS system and MSDS documents).Managing contacts with the Product Compliance Excellence Team and advising, supporting & consulting to various div....

  • Product Specialist

    1 week ago

    Chennai, Tamil Nadu, India upGrad Full time

    Hiring for a prominent Asset Management Company (ICICI AMC) for the position of product specialistLocation: Chennai or Hyderabad1)Seeking individuals who are pursuing CFA (Level 2 or 3) or already qualified with at least 2 years of experience in the Banking, Financial Services, and Insurance sector. Must possess a strong understanding of the stock market and...

  • Production Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India Exela Technologies Full time

    Desired Candidate Profile Good Analytical & Communication Skills Prior Experience in Production Support is must. Windows and Web Applications knowledge. SQL Server(DDL, DML, DCL and TCL) Min 5yrs - 7 yrs experience Willing to work rotational shifts (Day / Night / Weekends). Willing to work to meet the strict timelines.

  • Ops Support Specialist

    1 week ago

    Chennai, Tamil Nadu, India 12542 Citicorp Services India Private Limited Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...