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Global Product Support Engineer
1 week ago
Cavotec is a top cleantech firm specializing in designing and providing connection and electrification solutions to support the decarbonization of ports and industrial sectors. With over four decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of clients and applications globally.
Overview:
- Assist our teams and clients throughout the project cycle with in-depth product and application expertise
- Provide technical sales support from initial customer inquiry to final delivery and beyond
Main Responsibilities:
- Offer technical guidance to customers and sales team
- Evaluate and consolidate customer needs
- Configure and select product groups based on application data
- Estimate costs and lead times for product groups
- Provide continuous support to sales team during tender phase
- Ensure smooth orders hand-over to CoE functions
- Support sales team and CoE functions during order processing
- Provide backup support when needed
- Assist in supplier selection
- Support customer acceptance processes
- Assist in service handover, claims, and spare parts
Requirements:
- High school degree required – Bachelor's degree in Electrical or Mechanical Engineering preferred
- Minimum 2 years experience as Technical Sales Engineer or similar role in B2B sector
- Proficient in both written and spoken English
- Background in electrical or mechanical engineering
- Knowledge of order management processes and B2B commerce
- Proficiency in tools like Microsoft Dynamics NAV, Salesforce, Office
- Strong team player with customer-centric mindset
Candidates not meeting the specified requirements will not be considered.
Please include your updated CV in English with your application.
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