Support Engineer, Global Store

1 week ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

Amazon Global Store is currently seeking a skilled Application Support Engineer to join our team in Chennai. This role involves handling incidents, operational issues, and ensuring operational excellence for large-scale services/systems.

Amazon Global Store allows cross-border customers to shop on Amazon Marketplaces with guaranteed shipping and import duty fees. Our goal is to offer a personalized shopping experience, enabling customers worldwide to purchase from all Amazon marketplaces.

To provide an exceptional one-stop shopping experience to international customers, we focus on:

  • Building solutions to reach customers globally, offering a top-notch shopping experience in their local language, currency, and payment methods.
  • Utilizing Service-Oriented Architecture, mobile platforms, user experience, analytics, and data mining across all tiers.
  • Driving customer experience technology to support global customers.
  • Collaborating with the business to develop innovative solutions for enhancing customer satisfaction.

Key Responsibilities:

  • Offer initial support for tickets and operational issues within production services.
  • Provide engineering support for incoming tickets, involving troubleshooting and debugging across various product lines.
  • Engage in maintenance-driven coding projects, focusing on Perl, shell scripts, web technologies, and Java projects.
  • Analyze and amend complex application code to address support issues.
  • Support software deployment in staging and production environments.
  • Develop tools to automate manual tasks and ensure efficient service maintenance.
  • Create a monitoring metrics dashboard to report system health and support status.
  • Collaborate with remote development teams in Seattle to manage support concerns and establish team knowledge.

We are considering candidates for roles in Chennai, Tamil Nadu, India.

BASIC QUALIFICATIONS

  • 2+ years of software development or technical support experience.
  • Proficiency in scripting using modern programming languages.
  • Experience in troubleshooting and debugging technical systems.

PREFERRED QUALIFICATIONS

  • Understanding of web services, distributed systems, and web application development.
  • Experience in troubleshooting and maintaining hardware and software RAID systems.
  • Knowledge of REST web services, XML, and JSON.


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