Production Support

3 days ago

chennai, India BNY Mellon Full time

Production Support Engineer
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Production Support  to join our Engineering Business team. This role is located in Pune, Maharashtra – HYBRID.

You’ll make an impact in the following ways: 

  • Provides application technical support in complex situations as well as partners with Development teams for coordination of team / project work.
  • Monitors real time transactional data from Accounting applications through the Information Delivery architecture for exceptions. 
  • Provides incident management and problem management service for production related incidents. 
  • Lead troubleshooting during production outages and communicates to management throughout the incident lifecycle. 
  • Collaborate cross-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. 

To be successful, we’re seeking interest in the follow areas: 

  • Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required 
  • 3 to 15 experience in applications support or production environment 
  • Experience in Tech SLA management and Prod critical issues monitoring, escalation and resolution.
  • Exposure on SOA / API based S/W development 
  • Preferred knowledge on Oracle systems 
  • Strong analytical skills and attention to detail 
     

At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.


BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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