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Product Support
2 weeks ago
Product Support
As a Product Support at Lumel, you will be:
- On-boarding and training new customers
- Build & strengthen customer relationships
- Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction
- Have a comprehensive knowledge of the product to answer all customer related inquires
- Demonstrate the value of product to our customers by providing amazing customer support
- Develop and maintain customer-success strategies and best practices, as well as customer-support content
- Provide insights to the product team to improve our developing platform
- Effectively communicate with internal and external teams for a better understanding of customer requirements
**Requirements**:
- 1-5 years of experience with a learner's mindset.
- Proven ability to build relationships with people
- Strong time-management and organizational skills
- Strong verbal and written communications skills
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- ** This role will require you to work in shifts
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