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Global Product Support Engineer
4 months ago
Cavotec is a leading cleantech company that designs and delivers connection and electrification solutions to enable the decarbonization of ports and industrial applications. Backed by more than 40 years of experience, our systems ensure safe, efficient and sustainable operations for a wide variety of customers and applications worldwide.
Summary:
- Support our teams and customers throughout the entire cycle of a project with in-depth product & application knowledge
- Technical sales support from customer enquiry to quotation, during the order acquisition process, handover to fulfilment and follow up till final delivery, customer acceptance and handover to services
Main Tasks and Responsabilities:
- Provide technical expertise to customers and sales team
- Assessing and consolidating customer requirements
- Configuration and selection of assigned product groups based on application data
- Costing and lead-time estimation of assigned product groups
- Provide iterative support to sales team during tender phase
- Comprehensive orders hand-over to CoE functions
- Provide iterative support to sales team and CoE functions during order processing phase
- Backup support on non-assigned product groups or areas
- Support to supplier selection
- Support for customer acceptance (FAT, SAT, O&M Manual)
- Support to Service handover, claims and spare parts
Requirements:
- High school degree required – Bachelor’s degree in Electrical or Mechanical Engineering or another related field is strongly desired
- 2+ years as Technical Sales Engineer, proposal engineer, application engineer or similar, in B2B market
- Fluent English written and spoken
- Electrical or mechanical engineering background
- Italian written and spoken is a plus
- Understanding of order management process
- Knowledge on B2B commerce
- Tools: Microsoft Dynamics NAV, Salesforce, Office
- Team-working
- Customer-oriented with a technical mind-set
Candidates not in line with the requirements described above will not been taken into consideration.
Please attach your updated CV in English to your application.
