Team Lead
4 days ago
Team Lead – Customer Support (International Voice Process)Location: Airoli,Navi MumbaiSalary: Upto 8 LPAShift: Night Shift (US Process)Work Mode: Work from OfficeExperience: Minimum 2+ Years (Customer Support – International Voice Process)Key Responsibilities:Lead and manage a team of 20+ associates in International Voice Support (Inbound & Outbound).Ensure adherence to key metrics including AHT, CSAT, FCR , and Quality SLAs .Conduct regular performance reviews, coaching, and feedback sessions to drive productivity.Analyze daily/weekly reports to identify trends and improvement opportunities.Manage escalations efficiently while maintaining customer satisfaction at the core.Collaborate with cross-functional teams (Quality, Training, WFM) to enhance process efficiency.Ensure 100% compliance with company policies, attendance, and shift rosters.Required Skills & Experience:Minimum 2 + years of experience in Customer Support – International Voice Process .Proven experience handling Inbound and Outbound Voice Operations .Strong exposure to contact center metrics – AHT, CSAT, Attrition, and Quality.Demonstrated ability to lead large teams (20+) in a fast-paced BPO/Customer Service setup.Excellent communication (verbal & written) and interpersonal skills.Hands-on experience in performance management, coaching, and RCA (Root Cause Analysis) .Proficiency in CRM tools (Salesforce, MS Office 365) and reporting dashboards.Should be comfortable with night shifts and immediate joiners will be preferred.
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Team Pumpkin
1 week ago
Mumbai, India Team Pumpkin Full timeAbout UsTeam Pumpkin is a vibrant and forward-thinking marketing agency dedicated to delivering innovative, impactful, and engaging campaigns. We collaborate with leading brands to craft stories that inspire action and create lasting connections. As we expand, we are seeking a highly strategic and creative Copy Lead to define, shape, and elevate the voice of...
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Team Pumpkin
1 week ago
Mumbai, India Team Pumpkin Full timeROLE OVERVIEW:- As the Lead - Account Management, you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery.- This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth.- You will serve as the bridge between clients and...
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Copy Lead
1 week ago
Mumbai, Maharashtra, India Team Pumpkin Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAbout Us:Team Pumpkin is a vibrant and forward-thinking marketing agency committed to producing compelling and effective campaigns. We are looking for a talented and strategic Copy Lead to join our creative team. This is an opportunity to work in a dynamic environment where your words will shape the voice of leading brands.Role & Responsibilities:As the Copy...
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Team Computers
2 weeks ago
Mumbai, India Team Computers Full timePosition : Business Project Manager. Location : Mumbai. Industry : IT. Experience Required : 8-15 Years. End user computing, Datacenter, Managed Services, Networking. Job description : Program Manager /Operations Manager roles in managed services overseeing client relationships and service delivery aligning IT operations with strategic business goals. Focus...
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Team Pumpkin
2 weeks ago
Mumbai, India Team Pumpkin Full timeOverviewWe are seeking a strategic and results-driven SEO Content Manager to lead our content strategy, drive organic growth, and elevate our digital presence.This leadership role demands a mix of creativity, data-driven decision-making, and team coordination.You will be responsible for managing end-to-end SEO content initiativesfrom planning and execution...
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Lead - Account Management
1 week ago
Mumbai, Maharashtra, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 25,00,000 per yearROLE OVERVIEWAs the Lead – Account Management, you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal...
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Team Lead
2 weeks ago
Mumbai, Maharashtra, India Global IT Solutions Full time ₹ 4,20,000 per yearCompany DescriptionWe are hiring for the post of Team Lead for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 2-3 years of relevant experience as Team Lead is required.Role...
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Team Lead
2 days ago
mumbai, India N Human Resources & Management Systems Full timeJob Title: Team Lead – Sales (Field Operations)Location: MumbaiCompany: Climate Tech CompanyEmployment Type: Full -time Role OverviewWe are lookingfor a dynamic and experienced Team Lead – Sales to manage and mentor our fieldsales executives. The ideal candidate will bring 9+ years of experience in B2Bsales, team leadership, and customer relationship...
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Team Lead
2 weeks ago
Mumbai, Maharashtra, India Karkhana Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe are looking for an entrepreneurial and outcome-oriented team leader for ourElectronics Business Unit. This is a high-impact role responsible for scaling our EMS operations, leading business development teams, and driving growth across new and existing customer segments. The ideal candidate will have a strong understanding of the EMS value chain,...
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Team Lead
2 weeks ago
Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year**Overview:**We are seeking a highly motivated and detail-oriented individual to join our team as a Team Lead. This role requires a dynamic professional who can adapt to evolving business needs and drive value through their expertise. **Key Responsibilities:**- Provide support and expertise in the domain of Team Lead.- Collaborate with cross-functional...