Servicenow alliance manager

4 weeks ago

Noida, India HCLTech Full time

Job Title: Service Now Alliances Manager Location: Noida, Bangalore, Chennai Reports To: Sr. Director, Service Now Global Alliances About the Role: We are seeking a highly driven and strategic Service Now Alliances Manager to support our global partnerships strategy. This role will be responsible for managing and expanding our relationship with Service Now, driving joint go-to-market efforts, and supporting revenue generation. The ideal candidate will bring strong experience in alliances management, pre-sales engagements, and procurement processes, reporting directly to the Global Alliances Lead. Key Responsibilities: • Support the development and execution of the global alliance strategy with Service Now. • Act as a key liaison with Service Now field teams, and collaborate closely with internal stakeholders across sales, marketing, procurement, product, and delivery. • Drive joint business plans and co-sell strategies with a focus on measurable pipeline generation and revenue growth. • Lead and support pre-sales engagements, including early-stage solution alignment, value proposition development, and coordination of technical resources. • Partner with procurement and legal teams to navigate partnership agreements, vendor onboarding, renewals, and compliance requirements. • Coordinate enablement programs, certifications, and readiness across internal and partner teams. • Track and report on alliance KPIs, including sourced/influenced pipeline, joint wins, and partner-influenced revenue. • Collaborate on joint GTM campaigns, co-branded assets, events, and customer case studies. • Stay current on Service Now’s roadmap, solutions, and competitive positioning. Qualifications: • Bachelor’s degree in Business, Technology, or a related field; MBA is a plus. • 4+ years of experience in alliances/partner management, with exposure to pre-sales and procurement functions. • Proven experience working with or within the Service Now ecosystem (or comparable Saa S platforms). • Solid understanding of procurement workflows, vendor management, and commercial negotiations. • Strong interpersonal, communication, and project management skills. • Experience working in a global, matrixed organization with cross-functional collaboration. Preferred Skills: • Knowledge of Service Now Enterprise solution workflow automation platforms. • Experience with solution positioning and joint value proposition creation. • Familiarity with co-sell motions and alliance management platforms. • Service Now certifications or technical exposure is a strong advantage.

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