ServiceNow

Greetings from ALIQAN Technologies

Hiring service now developer for one of our client MNC

Job Description:

1. He should be able to lead end to end ServiceNow delivery projects.
2. Well verse with ITIL/ISO20K and ServiceNow.
3. Must have done multiple ITSM functional consulting assignment.
4. Well aware about Process and tool alignment
5. Must have handled Integrated setup of tools (monitoring, service management and dashboarding)
6. Should have hands on experience in ServiceNow CSM, ITSM and ITOM configurations
7. 01st Preferences – CSM and ITSM and 02nd Preferences ITOM
8. ITIL and ServiceNow certified.
9. Must have team handling and management skills.
10. Based Location – Noida (Hybrid)
11. Contract Duration – 03 Months (Extend as per the person performance)

Reporting Relationship: Reporting to Technical Architect

Required Skills: ServiceNow Development and ITIL

KEY RESPONSIBILITIES:

• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow.
• Complete development, configuration and workflow administration to support business processes in the platform.
• Project and people management skill, Good in customer handling
• Support on business development and provide solutions to various customer base don the requirement
• Provides analysis of problems while working toward solutions to technical issues.
• Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow.
• Proficient with various module of ServiceNow including CSM, ITSM, ITOM and CMDB etc.
• Configuration/Customization of the ServiceNow system including workflows.
• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITOM and other ServiceNow applications.
• Management of platform life-cycle.
• Monitor and administer ServiceNow Discovery processes in support of software asset management and configuration management.
• Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers.
• Develop custom reports for end-users that require assistance with report creation.
• Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications.
• Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
• Advanced ServiceNow skills such as workflow development and custom application development is nice to have.
• Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer.
• Functional knowledge of ITSM processes and best practices.
• Experience with other ITSM solutions such as Remedy, Salesforce etc. ITIL v3 Foundation certification or beyond.
• Experience administering Okta and Active Directory for user administration and authentication.
• Familiar with web services integrations using SOAP and REST.
• Proven problem solving and troubleshooting abilities using strong analytical skills and creative thinking.
• Works directly with IT Management to align ServiceNow with IT organization strategy.
• well experience as a System Administrator/Developer of a service management application, preferably ServiceNow.

Prerequisites

• Minimum 5 years of ServiceNow development experience.
• ITIL Knowledge
• ServiceNow Certifications

Base Location: Noida. However, selected candidate has to efficiently & effectively manage travel within country and internationally as per business requirement