ServiceNow Technical Lead

Job Title: ServiceNow Technical Lead

Location: PAN India

Position Description

Job Title:

Sr ServiceNow Engineer – ServiceNow Platform

Business Segment/Department:

EEO Category:

Purpose of Job:

The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and development principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.

Major Responsibilities

• Serve as Lead ServiceNow application developer responsible for implementing/using Optum's, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.

• Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources

• Ensure overall systems availability via good design, implementation of Optum's, Dev & Ops and overall best practices, development centric testing, promotion discipline

• When engaged by Operations, assist with root cause analysis and resolution of production Incidents.

• Collaborates with QE team to ensure proper test cases are defined and executed

• Work with Capability Owners to translate their business requirements into actionable development tasks

• Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.

• Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.

• Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members

• Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team

• Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.

• Works with team members to review new and existing code and/or perform unit testing

• Prepare and execute unit test cases and test scripts, support user acceptance testing.

• Proactively stay on top of new capabilities in the platform and educate team members and customers.

• Participates in recruiting, interviewing, and hiring of new software engineering resources

• Maintains expert level understanding of ServiceNow

Required Qualifications:

· Bachelor's degree or 5+ years of equivalent experience

· Experience leading other engineers

· 5+ years of ServiceNow development skills

· 5+ years of experience with ITSM processes (Incident/Problem/Request/Change management)

· 5+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

· 5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5

Preferred Qualifications:

· ServiceNow IT Service Management or other relevant ServiceNow certifications

· Prior Tech Lead experience

· Demonstrated knowledge of application design, application development and implementation.

· Understanding basic full stack development concepts

· Excellent human relations skills to effectively interact with management, peers, business partners and vendors

· Experience with maintaining automated testing scripts

· Experience with Selenium

· Self-starter

Competencies and Best Practice for High Performers