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Customer Success

2 months ago

Mumbai, India Kan Innovations Pvt. Ltd. Full time
Job Summary:The Customer Success & Sales Support Specialist is responsible for ensuring customer satisfaction and supporting the sales team in their efforts to meet and exceed targets. This role involves acting as a key point of contact for customers, addressing their inquiries, resolving issues, and providing proactive support to ensure they derive maximum value from the company's products and services. The role also involves assisting the sales team with administrative tasks, customer data management, and coordination of sales activities.

Key Responsibilities:

o Act as the primary point of contact for customers, ensuring they have a positive experience with the company's services.o Proactively monitor customer accounts to anticipate and address any issues before they become problems.o Conduct regular check-ins with customers to assess their satisfaction and identify opportunities for any business possibilities.o Collaborate with the technical team to resolve any technical issues or service disruptions promptly.o Provide feedback from customers to internal teams to help improve services, and processes.o Coordinate with the sales team, technicians for managing schedules, filing important documents, and communicate relevant information.o Ensure the adequacy of scheduling & sales -related equipment or material.o Store and sort financial and non-financial data in electronic form and present reports.o Handle the processing of all bookings with accuracy and timeliness.o Inform Drs & / or patients of unforeseen delays or problems.o Manage and update customer records in the CRM system, ensuring data accuracy and timely completeness.o Coordinate with the internal team to schedule tests, follow-ups, and feedback to potential clients.o Track and record on service conducted, including leads, conversions, and customer feedback.o Assist in the preparation & forecasts budgets, and strategic planning.

Qualifications:o Graduation / Post Graduation / Bachelors degree in MBA/ BMS/ BBA, or a related field.

Experience:o 2+ years of experience in a customer success, sales support, or related role.o Experience in a healthcare industry is an additional advantage.

Skills:o Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.o Strong problem-solving skills and the ability to think proactively.o Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint).o Ability to manage multiple tasks simultaneously.o A customer-first attitude with a passion for helping clients succeed.o

Manage and update customer records in the CRM system, ensuring data accuracy and timely completeness.o

Coordinate with the internal team to schedule tests, follow-ups, and feedback to potential clients.o

Track and record on service conducted, including leads, conversions, and customer feedback.o

Assist in the preparation & forecasts budgets, and strategic planning.

Qualifications:Graduation / Post Graduation / Bachelors degree in MBA/ BMS/ BBA, or a related field.Experience:2+ years of experience in a customer success, sales support, or related role.Experience in a healthcare industry is an additional advantage.

Skills:Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.Strong problem-solving skills and the ability to think proactively.Proficiency in CRM software and MS Office Suite (Word, Excel, PowerPoint).Ability to manage multiple tasks simultaneously.A customer-first attitude with a passion for helping clients succeed.