Advance Crm Product Manager

2 weeks ago


Uncha Samana, India Kia India Full time

Job Responsibilities Advance CRM Product ManagerAlign & gather business requirements from Kia India stakeholders related to CRM digital platforms & related process improvements.Administers and configures the CRM system to fit the organization's needsWell verse with Automobile Dealer Operation StructureCreates reports and dashboards to analyze customer dataAnalyzes customer data to identify trends and highlight core business team Strong analytical and problem-solving skills to identify areas for improvement and develop solutionsSupport function of defining actionable strategies for improving customer relationships and overall business performance.Manages user access and permissions within the CRMUser onboarding and training on the CRM systemRequired QualificationsB. Tech/ BE/ MBAData Analyst certification will be added advantageRequired Skillsets5 ~ 8 years of experience in creating and managing Customer Relationship platforms analyticsFamiliarity with common CRM metrics like customer acquisition cost (CAC), customer lifetime value (CLTV), and churn rate.Ability to translate data analysis results into clear narratives that can be used to inform business decisions and drive customer-centric strategies.Energetic, self-motivated, service attitude, good planner & strong implementer Good interpersonal skills in terms of dealer management, staff handling Good presentation skills & proficiency in MS Office


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