Collections Specialist

7 hours ago


Delhi, India DBS Bank Full time
Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructureJob Purpose1. To maintain the bucket balances and reduce NPA on the bank’s book2. Ensuring that effective tools are applied to recovery losses3. Ensuring all the data requirements are managed well for any inputs needed for analytics, legal inputs, etc.Key Accountabilities1) Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets2) Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly3) Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff4) Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.E. Financial & reputations; information security & control; on-site review results,service level & yearly performance.5) Execution of legal remedies like sec.138,arbitration, Lok Adalat, SARFAESI Act etc on defaulting customers for recovery of outstanding.6) Visiting Branches, Customers & DCA’s for to drive collections & ensure assigned targets are achieved.7) Follow-up with customers of retail products to walk into the branches and make payments toward their overdues.8) Managing data & MIS’s as per the requirement.Job Duties & responsibilities1. Conducting the On-Boarding of shortlisted Debt Collection Agencies(DCA) as per the ORR process2. Ensure the DCA complies with Bank’s Outsourcing requirement3. Review & investigates customer complaints on DCA4. Review customer’s settlement proposal when raised by the DCA5. Perform Controlled Self-Assessment on the DCA on a month on month basis6. Capacity planning for DCA’s from time to time7. Check on timely account allocation to the DCA8. Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts9. Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage10. Checking of Invoices raised by DCA and tracking for timely payment to DCA’s11. Any other responsibility assigned to him/her from time to time by the SupervisorAdditional Responsibilities:
- Working on implementation of Collection Management system for India Consumer business
- UAT Testing of various modules of Collection Management system(CMS)
- Testing of mobility solution & Agency Management module as part of the CMS implementation
- Liasoning with local & regional technology team for timely delivery of various Collection system module
- Acting as a back-up to system administrator for CMS
- Preparing training document for Collection Management systemRequired ExperienceAt least 8 years of experience in Retail Collection( Experience in Credit Cards collections is a must)Education / Preferred QualificationsGraduate/Post Graduate along with sound domain knowledge in Retail CollectionsCore Competencies1) Good analytical skills2) Good presentation & negotiation skills3) Good interpersonal skills4) Good knowledge of the industry5) Acumen to manage Collection agenciesTechnical Competencies1) Sound knowledge of policies / lending frameworks followed for retail products2) Good knowledge of Collection tools & techniques3) Sound understanding of regulatory guidelines on Collections issued by RBI (local regulations in India), MAS and local laws and regulations that impact retail businesses in general.4) Knowledge of various Asset products and risks associated with them

  • Delhi, Delhi, India Valeur Fabtex Full time

    Job brief We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills,...

  • Collection Executive

    3 months ago


    Delhi, Delhi, India Human Aptitude Solutions Full time

    **Collection Executive** **Delhi** **Experience : 1 to 2 Years** **Job description** **Roles and Responsibilities** - Monitor accounts to identify outstanding debts - Investigate historical data for each debt or bill - Find and contact clients to ask about their overdue payments - Take action to encourage timely debt payments - Process payments and...


  • Delhi, India DBS Bank Full time

    Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we...

  • Collections Officer

    3 months ago


    Rohini, Delhi, Delhi, India Aimlay Pvt. Ltd Full time

    **Job Title: CRM Specialist (Male Only)** **Company Name**: Aimlay Pvt Ltd **Salary**: Up to 35,000 INR **Experience**: Relevant experience in hard-core collection **Responsibilities**: - **Customer Relationship Management**: - Develop and maintain strong relationships with customers. - Address customer queries and concerns related to collections. -...


  • Delhi, India DBS Bank Full time

    Job Purpose To maintain the bucket balances and reduce NPA on the bank’s bookEnsuring that effective tools are applied to recovery lossesEnsuring all the data requirements are managed well for any inputs needed for analytics, legal inputs, etc.Key Accountabilities 1)Managing Front-end Collection for Personal Loans 2)Tele-collections include Pre & post...


  • Delhi, India DBS Bank Full time

    Job Purpose To maintain the bucket balances and reduce NPA on the bank’s bookEnsuring that effective tools are applied to recovery lossesEnsuring all the data requirements are managed well for any inputs needed for analytics, legal inputs, etc.Key Accountabilities 1)Managing Front-end Collection for Personal Loans 2)Tele-collections include Pre & post...


  • Delhi, India Anil Agencies Pvt. Ltd Full time

    Knowledge of payment collection plans Coordination with sales team Tracking of pending payment. Maintaining customer payment records. Responding to customer queries. Send daily collection reports to the concern reporting head Contact clients and discuss their overdue payments Collect customer payments as per due dates. Submitting Bill for Payment process....

  • Collections Process Sp

    3 months ago


    Vasant Kunj, Delhi, Delhi, India Talent Futures Services Full time

    **We are hiring for our client based out at Vasant Kunj-South Delhi** **Profile-Collections Process Specialist (Field Trainer)** **Location-** **Bangalore -1** **TN+Kerala-1** **Hyd+Roapt-1** **Mumbai-1** **Pune +ROM -1** **Gender-Both** **Age-Upto 50** **Sal-Upto 60k** **Exp-2-5 yrs** **This role will be responsible to manage the location level...


  • Delhi, Delhi, India UN Women Full time

    Background UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.UN...


  • Delhi, India KnowledgeWorks Global Ltd. Full time

    Job Description: Lead Generation – SpecialistDevelop and research lead and prospect lists based on defined personas for marketing campaigns, tradeshows, and sales collaboration.Conduct pre-research and record information within Playbooks in Hubspot in lead contact recordsLeverage Who's Mailing What?, Rocket Reach and LinkedIn to develop prospecting lists...


  • New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Description: As a Customer Support Specialist, you will be the primary point of contact for our software users, providing technical assistance and ensuring a positive user experience. You will help users navigate the software interface, troubleshoot issues, and collect valuable feedback to improve our product. Key Responsibilities: • Assist users in...


  • New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Description:As a Customer Support Specialist, you will be the primary point of contact for our software users, providing technical assistance and ensuring a positive user experience. You will help users navigate the software interface, troubleshoot issues, and collect valuable feedback to improve our product. Key Responsibilities:• Assist users in...


  • New Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Job Description:As a Customer Support Specialist, you will be the primary point of contact for our software users, providing technical assistance and ensuring a positive user experience. You will help users navigate the software interface, troubleshoot issues, and collect valuable feedback to improve our product. Key Responsibilities:• Assist users in...


  • delhi, India DSS Imagetech Pvt Ltd Full time

    Primary Role :The IVF Products Application Specialist is responsible for providing technical support, training, and expertise on IVF products and technologies. This role involves working closely with healthcare professionals, including embryologists and reproductive endocrinologists, to ensure the optimal use of IVF products and to support the successful...


  • Delhi, India JAMSFA Solutions Pvt. Ltd. Full time

    Company DescriptionGrunXStore.Comis an online store based in Aurangabad specializes in high-quality phone cases, watch bands, fast charging solutions, and lifestyle products.Role Description This is a full-time on-site role for a Customer Service Specialist at GrunXStore.Com. The role will be responsible for tasks such as customer experience, upsell,...


  • Delhi, India Softfoora Services Private Limited Full time

    Job Summary:As a ( ) IT Lead Generation Specialist on our Business in India, you will support Forasoft Ireland including our UK and other European markets and India business to deliver the sales quota each month/quarter.We are looking for a IT Lead Generation Specialist and inside sales maanger to join us in our India entity, as a remote employee based...


  • Delhi, India DSS Imagetech Pvt Ltd Full time

    Primary Role : The IVF Products Application Specialist is responsible for providing technical support, training, and expertise on IVF products and technologies. This role involves working closely with healthcare professionals, including embryologists and reproductive endocrinologists, to ensure the optimal use of IVF products and to support the successful...


  • Delhi, India DSS Imagetech Pvt Ltd Full time

    Primary Role :The IVF Products Application Specialist is responsible for providing technical support, training, and expertise on IVF products and technologies. This role involves working closely with healthcare professionals, including embryologists and reproductive endocrinologists, to ensure the optimal use of IVF products and to support the successful...


  • Moti Nagar, Delhi, Delhi, India Ezee Flights Pvt Ltd Full time

    **Job brief** We are seeking an Employee Relations Specialist to join our team and support the creation of a productive work environment that aligns with our organizational goals. As an Employee Relations Specialist, you will be responsible for collecting and organizing employee data and files, as well as overseeing employee training initiatives. Working...


  • New Delhi / Delhi, India UN Women Full time

    Background ---------- UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and...