Collections Process Sp

1 week ago

Vasant Kunj Delhi Delhi, India Talent Futures Services Full time

**We are hiring for our client based out at Vasant Kunj-South Delhi**

**Profile-Collections Process Specialist (Field Trainer)**

**Location-**

**Bangalore -1**
**TN+Kerala-1**
**Hyd+Roapt-1**
**Mumbai-1**
**Pune +ROM -1**

**Gender-Both**

**Age-Upto 50**

**Sal-Upto 60k**

**Exp-2-5 yrs**

**This role will be responsible to manage the location level training needs for field collections and also be the one stop SPOC for all training related designing, developing & deliverance which would directly or indirectly catalyze the overall skills and capabilities of the field agents. Additionally this role will also cater to various grooming, development and assessment needs of these agents. It is thereby evident that through this role, the ultimate goal is to provide exceptional customer service to the end users while not compromising with the set quality & compliance benchmarks. what you will do: -Training Program Development: - Design and develop along with peer members a comprehensive training program for all the employees, including new hire training, ongoing skill enhancement, and refresher courses. - Create training materials, manuals, and presentations that align with the organization's goals and objectives. - Engage in TTT programs and prepare the center level plans for a impactful high level deliverance + facilitate end to end onboarding sessions for new hires and pre release assessments -Assessment and Evaluation: - Develop and administer assessments to evaluate the effectiveness of training programs. - Monitor and evaluate trainee’s performance during and after training, providing constructive feedback including his/her conduct during customer visits as well. - Identify areas for improvement and implement corrective actions as needed. - Conduct frequent dip checks to monitor and identify the other areas where the resources are lagging and design learning modules in accordance with the team -Performance Metrics: - Collaborate with agency’s management to define key performance indicators (KPIs) and track the progress of trainees. - Report on the performance of trainees and the impact of training programs on agency metrics. - Identify holistic indicators which would cover all aspects - Operations + quality + deliverance before evaluation and/or ranking an agent - Design, implement & monitor directly PIP modules for the agents & also facilitate + manage peer to peer learning -Quality Assurance: - Ensure that agents adhere to established quality standards and best practices. Conduct quality assurance evaluations and provide feedback to agents. - Support in RCAs and customer pacification for escalation + dispute cases - Stay updated with industry regulations and ensure that training programs comply with legal and regulatory requirements. -Technology and Tools: - Familiarize trainees with the center's software, tools, and systems. - Assist in the development of training modules related to technology and software. - Support and facilitate building & developing the inhouse LMS system from the scratch -Feedback and Improvement: - Invite & consolidate feedback from all stakeholders to identify areas for improvement in training programs & keep improvising on the same - Frequent trainer level calibrations & discussions to ensure right feedback deliverance & conduct of SETs - Support and engage in additional activities like - employee engagement & retention, R&R models etcThis role will be responsible to manage the location level training needs for field collections and also be the one stop SPOC for all training related designing, developing & deliverance which would directly or indirectly catalyze the overall skills and capabilities of the field agents. Additionally this role will also cater to various grooming, development and assessment needs of these agents. It is thereby evident that through this role, the ultimate goal is to provide exceptional customer service to the end users while not compromising with the set quality & compliance benchmarks. what you will do: -Training Program Development: - Design and develop along with peer members a comprehensive training program for all the employees, including new hire training, ongoing skill enhancement, and refresher courses. - Create training materials, manuals, and presentations that align with the organization's goals and objectives. - Engage in TTT programs and prepare the center level plans for a impactful high level deliverance + facilitate end to end onboarding sessions for new hires and pre release assessments -Assessment and Evaluation: - Develop and administer assessments to evaluate the effectiveness of training programs. - Monitor and evaluate trainee’s performance during and after training, providing constructive feedback including his/her conduct during customer visits as well. - Identify areas for improvement and implement corrective actions as needed. - Conduct frequent dip checks to monitor and identify the other areas where the resources are

  • Sps T4 Associate

    1 week ago

    Delhi, India ADCI - Uttar Pradesh - F26 Full time

    1+ years of customer service experience - 1+ years of driving process improvements experience - Speak, write, and read fluently in English - Experience with Excel - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Description The Selling Partner Support (SPS) organization in Amazon provides world-class support to our...

  • Process Collection

    1 month ago

    Delhi, India HuntingCube Full time

    Industry Auto / Auto Ancillary Location Delhi Delhi Experience Range 2 - 6 Years About Us We, HuntingCube bring down the expertise of passionate Head-Hunters who have been a key player in placing exceptional talent for high end technology companies and start-ups in the past couple of years. Our team consists of the dedicated recruiters who well...

  • Collection Process

    3 weeks ago

    Tilak Nagar, Delhi, Delhi, India Talent Futures Services Full time

    **We are hiring for our client based out at Tilak Nagar-West Delhi** **Hiring for Collection Process** **Location Tilak nagar (nearby tilak nagar metro)** **Day Shifts** **Salary 10k to 11k for freshers** **Salary for experienced in collection 11k to 15k** **Any undergraduate or graduate can apply** **Face to face interview** **Salary**: Up to...

  • Collection Process Trainer

    2 days ago

    Delhi, Delhi, India Talent Futures Services Full time

    **Hiring For Collection process trainer (FieldTrainer)** **Gender-male/ females** **Age-Upto 40** **Exp - More then 2-5 years** **Qualification-Grad/PG** **Salary: Upto 40k** **Location*Vasant kunj South Delhi** **-Freshers with excellent communication skills (written as well as verbal) will also be acceptable** **-the required knowledge and flare to...

  • Collection Executive-voice Process

    2 weeks ago

    Delhi, Delhi, India FUNDSMAMA.COM Full time

    Work from office only. We are seeking a dedicated and results-driven **Voice process(Collection Executive)** to join our team. As a **Voice process(Collection Executive)**, you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with our valued customers. You will play a crucial role in ensuring timely...

  • Senior Esker Engineer

    23 hours ago

    Delhi, Delhi, India Sowelo Consulting sp. z o.o. sp. k. Full time

    Would you like to work on a project where technology plays a key role in delivering the right solutions? Are you ready to take your developer career to new heights? We're looking for a passionate Senior Esker Engineer who thrives on challenges and innovation. So please, take a few minutes and read about your potential new job. Our client is a fast-growing,...

  • Collection Executive-voice Process

    3 days ago

    Delhi, India FUNDSMAMA.COM Full time

    Work from office only. We are seeking a dedicated and results-driven **Voice process(Collection Executive)** to join our team. As a **Voice process(Collection Executive)**, you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with our valued customers. You will play a crucial role in ensuring timely...

  • Collections-collection Process Review Officer

    2 months ago

    Rajouri Garden, Delhi, Delhi, India HDFC Bank Full time

    Department- Collections-PRU- Job posted on- Feb 08, 2024- Employee Type- Permanent-Sales Vertical- Experience range (Years)- 0 - N.A.**Group Company**: HDFC Bank Limited **Designation**: Collections-Collection Process Review Officer (219_608_100140) **Office Location**: Rajouri Garden (Corp)-II, Rajouri Garden (Corp)-II **Position description**: Sr...

  • Collection Executive-voice Process

    2 months ago

    Delhi, India Triedge Solution Full time

    Position: - **Collection Executive-Voice Process** Location: - Delhi Job Role: - Responsibilities: - Monitor and track customer payments, update account records, and manage overdue accounts. - Collaborate with customers to establish suitable payment plans or negotiate settlements. - Maintain accurate documentation of all collection activities,...

  • Collection Executive-voice Process

    2 months ago

    Delhi, India Funds Mama Full time

    Position: - **Collection Executive-Voice Process** Location: - Delhi Job Role: - Responsibilities: - Monitor and track customer payments, update account records, and manage overdue accounts. - Collaborate with customers to establish suitable payment plans or negotiate settlements. - Maintain accurate documentation of all collection activities,...

  • Collection Executive-voice Process

    2 days ago

    Delhi, India Triedge Solution Full time

    Position: - **Collection Executive-Voice Process** Location: - Delhi Job Role: - Responsibilities: - Monitor and track customer payments, update account records, and manage overdue accounts. - Collaborate with customers to establish suitable payment plans or negotiate settlements. - Maintain accurate documentation of all collection activities,...

  • Collection Executive-voice Process

    5 hours ago

    Delhi, India Funds Mama Full time

    Position: - **Collection Executive-Voice Process** Location: - Delhi Job Role: - Responsibilities: - Monitor and track customer payments, update account records, and manage overdue accounts. - Collaborate with customers to establish suitable payment plans or negotiate settlements. - Maintain accurate documentation of all collection activities,...

  • Collection Executive-voice Process

    2 months ago

    Dwarka, Delhi, Delhi, India SABKALOAN.COM Full time

    Work from office only. We are seeking a dedicated and results-driven **Voice process(Collection Executive)** to join our team. As a **Voice process(Collection Executive)**, you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with our valued customers. You will play a crucial role in ensuring timely...

  • Collection Executive-voice Process

    2 months ago

    New Delhi, India SABKALOAN.COM Full time

    Work from office only. We are seeking a dedicated and results-driven **Voice process(Collection Executive)** to join our team. As a **Voice process(Collection Executive)**, you will be responsible for managing and recovering outstanding debts while maintaining positive relationships with our valued customers. You will play a crucial role in ensuring timely...

  • Analyst- Collection Process

    23 hours ago

    Delhi, Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...

  • Operations Executive

    1 week ago

    Vasant Kunj, Delhi, Delhi, India Shivakari Finance Private Limited Full time

    **Position Overview**: **Responsibilities**: - Reporting: Utilizing excel skills prepare daily, weekly, and monthly reports by collecting and analysing data from various sources. Ensure accuracy and timeliness in reporting to facilitate informed decision-making. - Customer Coordination: Serve as the primary point of contact for customer inquiries regarding...

  • Analyst- Collection Process

    22 hours ago

    Delhi, Delhi, India Firstsource Full time

    A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...

  • Collection Executive

    2 days ago

    Delhi, Delhi, India Human Aptitude Solutions Full time

    **Collection Executive** **Delhi** **Experience : 1 to 2 Years** **Job description** **Roles and Responsibilities** - Monitor accounts to identify outstanding debts - Investigate historical data for each debt or bill - Find and contact clients to ask about their overdue payments - Take action to encourage timely debt payments - Process payments and...

  • Collections Executive

    2 months ago

    Delhi, Delhi, India ENTITLED SOLUTION Full time

    **Responsibilities**: Collection II Recovery - Arrange In-Person Visits to Collect Outstanding Payments and processing loan requests. - Ensure Collected Material Is Submitted Safely And Maintain Up-To-Date Records. - Be Aware of Collections Policy for Effective Implementation and Take Necessary Legal Actions In Case Of Defaulters. - Flexible to work in the...

  • Collections Manager

    24 hours ago

    Delhi, Delhi, India Hiranandani Financial Services Full time

    Job Description:We are in search of a Junior Collection Specialist to join our team, supporting the collection and recovery processesKey Responsibilities:Assist in conducting collections, including following up on overdue payments from customers.Learn to allocate contracts to agencies under the guidance of senior team members.Accompany senior team members on...