Director of Client Services
4 weeks ago
The Director of Client Engagement at Ankain will lead a team of 10-15 Account Managers catering to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.
The Director of Client Engagement role scope will cover:Team building and managementUnderstanding, articulating, and driving agreement on clients’ expectations and requirementsConvert the requirements into specific deliverables and credible project plansDrive delivery of outcomes by leading a team of Business analysts in collaboration with the Engineering Team and Data quality team.Identify opportunities for business development and extending client relationships
As Director of Client Engagement, you will be responsible for:Holding the end-to-end accountability for customer satisfaction and overall delivery excellenceDevelop account growth and development strategy, by identifying opportunities within the customer accounts in your purviewDesign & execute resource plans to ensure the right type and number of resources that are required to fulfill the planned projects are available and in placeHolding the teams to the highest standards, project discipline, and accountabilityContinuously improving the project delivery model and strategyApply industry-standard Lean and Six Sigma methodologies to client-specific situationsServe as an escalation point for customer concerns if/when they arise
Analytical/Decision-Making Responsibilities:Must be able to identify appropriate product/service offerings to meet the client’s needsMust make decisions, such as prioritizing relationships to develop, negotiate with customers, and overcome obstaclesManage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.Identify, manage, and resolve complex issues, preventing escalations, where possibleManage, negotiate, and resolve project risks effectivelyLeader and team player – sets an example for project managers, business analysts, and others to followCreate an open, honest, accountable, and collaborative team environment
QualificationsMinimum 10+ years of professional work experience in consulting, or data analytics domains.Exceptional problem-solving, and analytical skills with an ability to think logically and develop solutionsAbility to develop and articulate strategic recommendations based on rigorous data analysisStructured thinking, proactive, assertive, delivery oriented, inquisitive by nature and problem solver, strong attention to details, dealing with ambiguity.
Preferred SkillsStrong project management and team management skills and ability to work with global teams or customersAny hands-on quantitative experience with analytical toolsBachelor's Degree from Top Tier Engineering or Business colleges
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Director of Client Services
4 weeks ago
Bengaluru, India Anakin (YC S21) Full timeRole Description:The Director of Client Engagement at Ankain will lead a team of 10-15 Account Managers catering to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.The Director of Client Engagement role...
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Director of client services
4 weeks ago
Bengaluru, India Anakin Full timeRole Description:The Director of Client Engagement at Ankain will lead a team of 10-15 Account Managers catering to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.The Director of Client Engagement role...
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Director of Client Services
4 weeks ago
Bengaluru, India Anakin (YC S21) Full timeRole Description:The Director of Client Engagement at Ankain will lead a team of 10-15 Account Managers catering to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.The Director of Client Engagement role...
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Director of Client Services
4 weeks ago
Bengaluru, India Anakin (YC S21) Full timeRole Description:The Director of Client Engagement at Ankain will lead a team of 10-15 Account Managers catering to 15+ (~35 to 40 in the next 12 months) large global players in the e-commerce, ride-hailing, delivery, and quick commerce industry. The team is accountable for ensuring solutions and delivery excellence.The Director of Client Engagement role...
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