Director - Client Engagement - IT
4 weeks ago
Role Summary:
We are hiring a Director of Client Engagement to drive client satisfaction, retention, and revenue growth. This role focuses on client handling, data analysis, and revenue management.
Key Responsibilities:
- Client Handling: Build and nurture strong client relationships, ensuring satisfaction and addressing any issues proactively.
- Data Analysis & Problem Solving: Analyze client data to identify trends and solve challenges, enhancing overall engagement.
- Revenue Management: Identify growth opportunities within client accounts to drive direct or indirect revenue Proven experience in client management with a focus on satisfaction and retention.
- Strong data analysis and problem-solving skills.
- Experience in direct or indirect revenue management.
- Excellent communication and relationship-building or equivalent degree
Experience with CRM tools
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