Senior Customer Engagement Director
1 week ago
As a Senior Customer Engagement Director at SAP Enterprise Cloud Services, you will play a crucial role in delivering exceptional customer experiences. This position requires a strong technical background in SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
You will be responsible for overseeing the customer lifecycle from contract signing to renewal support, ensuring seamless collaboration with Project Leads and internal delivery teams. Your expertise in IT Service Management, SAP Basis, and SAP Application will help drive effective customer communication and satisfaction.
Key Responsibilities- Support sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services.
- Initiate digital service kick-offs for customers and ensure periodic service reviews to track service quality.
- Contribute to onboarding/transitioning customers to ECS and orchestrate overall service/project delivery according to planned scope, budget, and milestones.
- Support de-escalations of critical customer situations and execute technical feasibility studies/solution reviews as needed.
- Contribute to customer release and maintenance activities, supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
- 9-12 years of work experience as an SAP technical consultant with 2+ years in a customer-facing role.
- Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.
- Technical and application expertise for different cloud solutions, including HEC & S/4HANA.
- Excellent customer focus, networking, relationship building, results-driven, self-organized, and decision-making skills.
SAP offers a highly collaborative team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.
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