Travel support associate

Position - Travel Support Associate (US / CNRL / Supporting ME) Location – Bangalore, India Shift Timing: 8:30 am to 5:30 pm About Role: Coordinator will be responsible for overseeing the end-to-end travel arrangements for the organization, ensuring seamless and cost-effective travel experiences for employees and management. This role will require close coordination with travel agencies, vendors, and internal teams, alongside managing travel-related logistics, documentation, and budgeting. Roles & Responsibilities: Arranging Travel: Book flights, accommodation, rental cars, and other transportation based on the needs and preferences of the traveler, by coordinating with the vendor and online booking tool. Research, compare, and negotiate travel packages to ensure the most cost-effective options. Point of Contact: Act as the main point of contact for travelers and travel arrangers, assisting with travel-related queries and concerns. Address travel disruptions such as flight cancellations, delays, and unexpected changes in itineraries. Internal Coordination: Collaborate with departments, managers, or teams to understand travel needs and ensure proper alignment. Travel Documentation: Ensure all travel documents (visas, tickets, insurance, etc.) are obtained and up to date. Vendor Management: Develop and maintain strong relationships with travel vendors to provide the best service quality and reliability. Compliance: Ensure that travel policies and procedures are followed, including budgeting guidelines, travel safety protocols, and company-specific policies. Risk Management: Address any travel disruptions and emergencies to ensure travelers are prepared with necessary documentation and emergency contacts. Cost Optimization: Look for ways to reduce travel costs without compromising service quality or convenience for travelers. Record Keeping: Maintain accurate records of travel bookings, receipts, and expenses for future reference and audits. Required Skills/Abilities: Experience: 2 to 3 + years of experience in travel coordination, preferably in a corporate or organizational setting. Previous experience in managing corporate travel policies and vendor relationships. Multitasking : The ability to manage multiple travel arrangements simultaneously and prioritize tasks effectively. Attention to Detail : Ensure all travel details, such as itineraries, bookings, and expenses, are accurate and well organized. Time Management : Efficiently allocate time to plan and execute travel logistics while meeting deadlines and staying within budget. Clear Communication : Ability to convey travel plans, expectations, and issues to travelers and other stakeholders clearly and professionally. Customer Service : Strong interpersonal skills to handle inquiries and provide assistance to travelers, addressing their concerns and ensuring satisfaction. Critical Thinking : Ability to troubleshoot issues that arise during the travel process, such as cancellations, delays, or booking errors. Flexibility : Adapt to unexpected changes and find creative solutions for travel disruptions. Resourcefulness : Use available resources and networks to solve problems quickly and efficiently. Should have strong decision-making skills. Travel Booking Systems : Experience with online travel agencies, Global Distribution Systems (GDS), and other booking platforms like Concur, Sabre, or Amadeus. Empathy and Patience : Show understanding and patience when assisting travelers with their needs, especially in stressful or time-sensitive situations. Customer Orientation : Focus on providing the best travel experience for employees, clients, or business partners. Cultural Sensitivity : Understand and respect cultural differences when arranging international travel and liaising with overseas partners or vendors. Global Travel Trends : Stay informed about global travel trends, visa requirements, and travel advisories to make informed decisions. Trust : Build trust with travelers, ensuring that their needs are met, and their safety is prioritized. Why NES Fircroft? Financial Stability: Competitive salary with a strong bonus scheme. Work-Life Balance: Generous WFH policy (2 days per week) and early-finish on Fridays. Time Off: 18 days of paid leave plus birthday leave, 12 days of casual/sick leave, and 12