Customer Support Executive

3 days ago

Vijayawada, India Jaynik Eduserve Private Limited Full time

A customer relationship executive is a key bridge between the company and their customer where they need to understand the detailed requirements of customer and work with the internal team to deliver those based on the customer requirements.

**Qualification: - **BTECH fresher

**Things required: -**
- Own laptop
- Own smartphone
- Vehicle to move around in the city
- Ability to travel to 300 + kms. to various locations
- Open to stay overnight at multiple places
- Ability to take care of own travel logistics

**The CRE would be doing the following: -**
- Gain an in depth experience of our platform
- Gain a certification which would result in a INR 500 bonus certificate
- Understanding customer issues and helping them resolve those issues.
- Documenting these issues regularly in our tool
- Data entry of the customer data into software as required
- Provide training to customers on regular basis
- Testing of all the customer deliverables
- Attend regular team meetings on a daily basis

**Skills required: -**
- Excellent communications skills
- Ability to speak in English / Hindi / Telugu
- Good Microsoft excel skills

**Other allowance: -**
**- **laptop / phone and internet allowance(Per Month)-**1200/-**
- Performance incentive(Per school) -**1000/-**
- INR **200/- **per day travel allowance in case of out of town travel

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹16,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you have a laptop?
- are you comfortable to travel for work?

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Telugu (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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