Voice Process Associate

1 day ago

Vijayawada, India The Golden Rise Full time

Company Overview: The Golden Rise, located in Hyderabad's vibrant Gachibowli district, is a premier talent outsourcing firm. We specialize in connecting skilled professionals with top multinational corporations and innovative startups, fostering career growth and organizational success. Position Summary: We are seeking a highly motivated and customer-oriented Voice Process Associate to join our team. This role is ideal for individuals with excellent communication skills and a passion for delivering top-notch customer support. As a Voice Process Associate, you will be the first point of contact for customers, resolving their inquiries and ensuring a seamless experience. Key Responsibilities: Customer Interaction: Handle inbound and outbound calls professionally to address customer queries, concerns, and feedback. Issue Resolution: Provide accurate information and effective solutions to resolve customer issues promptly. Product Knowledge: Develop a thorough understanding of the company's services to assist customers effectively. Call Documentation: Record details of customer interactions, inquiries, complaints, and resolutions in the CRM system. Escalation Management: Escalate complex issues to the relevant teams while ensuring follow-up to guarantee resolution. Quality Assurance: Ensure compliance with company policies and maintain high-quality service standards in every call. Feedback Collection: Gather customer feedback to identify opportunities for service improvement and report them to the relevant teams. Qualifications: Bachelor's degree in any field (preferred). Excellent verbal communication skills in English (additional regional languages are a plus). Prior experience in a voice process or customer service role is an advantage but not mandatory. Strong problem-solving skills and a customer-first approach. Proficiency in using computer applications and CRM systems. Ability to work in a fast-paced environment and handle high call volumes effectively. A positive attitude, patience, and a professional demeanor during customer interactions. What We Offer: Competitive salary and performance-based incentives. Comprehensive training to develop communication and customer handling skills. Opportunities for professional growth and career advancement. A dynamic and supportive work environment. Location: Gachibowli, Hyderabad Application Process: Interested candidates should apply by submitting their resume and a brief cover letter outlining their qualifications and interest in the Voice Process Associate role at The Golden Rise's career portal.

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