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Process Excellence Manager

4 months ago

Gurugram, India Teleperformance Full time

FUNCTIONAL/ OPERATIONAL:

Certified lean Six Sigma BlackBelt

Should have expertknowledge in Six Sigma and Lean Techniques

Experience in Projectmanagement, preferably PMP or Prince

Must have in-depth knowledgeof Business ProcessMapping and Modeling(Business Process Re-engineering)


Knowledge in RPA opportunity identification and deployment

Ability to build and drive Transformation road maps acrosslarge estates by seeking stakeholder buy ins and clear ROI showcasing.


Bachelors or higher education degree with overall >12 years’ experience with minimum of 7 years of experience in Process Improvement(PEX) role


Completed minimum of 10+ Projects across different verticals as Project Lead and mentored >15 Projects across different verticals


Worked on multiple client (International & domestic) collaborated projects (client engaged). Role requires active engagement with internal and external stakeholders.


Possess speed to delivery. Abilityto collaborate and challenge in a consultative style.

Solution Oriented and contribute towardsRFPs, outsourcing opportunity assessments

Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables


Possesses outstanding analytic and problemsolving skills as well as a strongability to dissect up from business requirements and realize true business need in order to identify opportunities.


Excellent communication skills and exposure to international assignments and/or client engagement with the abilityto communicate at all levels. Excellent writingand reporting skills in order to transform the conversations and the current working procedures into a documented business outcomenotes.


Analytical bend ofmind to understand the business needs and the workflow of the management and the administration tasks.


Must have in-depth knowledge of Business Processoutsourcing (BPO) processes(Inbound, outbound and Data Processes). Preference to candidates who have supported Travel, Banking, Ecommerce, Retail, Technology and/or Healthcare processes in PEX capacity