Group Manager

3 weeks ago


Gurugram, India WNS Global Services Full time
Job Description
  • Manage and implement improvements to the process
  • Map customer journey and eliminate pain points
  • Collaborate with service delivery teams to implement process improvement initiatives
  • Conduct error root cause analysis present findings and recommendations to the stakeholders
  • Prepare reports, analysis and presentation for the client.
  • Drive Continuous improvement for critical metrics.
  • Support cross location teams

 

Requirements

  • Six sigma black belt certified preferred
  • Excellent Communication and presentation skills including making PPT presentations
  • Should have experience in working in outsourced environment in Cx domain.
  • Experience on Lean Six Sigma methodologies
  • Should have successfully delivered improvement projects in Cx domain
  • Ability to work under pressure in a developing infrastructure.

Qualifications

Graduate


Additional Information

 

  • Min experience should be 10 years.
  • Should have exp in Process Mapping, Process re-engineering, Process improvement & Program management.
  • Process Transformation
  • Should be ok to work from office.
  • Should be comfortable for rotational shift.
  • Good communication skills

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