Customer Success Manager

7 days ago


Bengaluru, India Servion Global Solutions Full time

8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management1. Customer Engagement and Relationship ManagementAct as the primary point of contact for the customer, building trust and long-term relationships.Develop a thorough understanding of the customer's business goals, challenges, and objectives.Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.2. Adoption and Value RealizationDrive product adoption by educating customers on best practices and Cisco’s capabilities.Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions.Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions.3. Renewals and GrowthCollaborate with the Sales and



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