Sr.Lead - Customer Service Operations (Customer Service Operations) - B3201_1

Broad outline of the Role Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience Other knowledge/skills Key Responsibilities Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm,...

Broad outline of the Role Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams such...

Broad outline of the Role Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an...

Job Family Descriptor Broad outline of the Role Purpose - Broad objective of the role Operating Network - Key External Operating Network - Key Internal Size and Scope of Role - Financial Size and Scope of Role - No. of direct reports Operational knowledge of Telecom field with good understanding of MVNO.Knowledge on IP,...

Jr. Customer service Executive Operational role that works under direct supervision, responsible for day-to-day customer service operations Purpose - Broad objective of the role JOB Description:-- 1) SDH,WDM,DWDM,OTN basic and hands on experience. 2) Good communication skills. 3) Basic knowledge of Telecom and Networking. 4) Hands on experience...

Job Family DescriptorKey Objective / Purpose of the Job:Implementation of VariousValue Add Services of Tata Communications.Broad outline of the Roleb) Major Activities: Handling of Customer complaints from MVNO.Customer coordinationL2 Troubleshooting Purpose - Broad objective of the roleOperational knowledge of Telecom field with good understanding of...

**JD** Key Objective / Purpose of the Job: Major Activities - Voice complaint troubleshooting & resolution with help of various telecom tools - Network Monitoring and analysis - Proactive network alarm analysis and reporting. - Co-ordination with various internal stake holders and as well external international customers for problem resolution -...

Opening with a NBFC **Designtaion - Deputy Manager - Operation & Customer Service** **Experience - 5 years** **Location - Pune** **CTC - 4 to 9 LPA** About the role: **Responsibilities**: - Assessment of the metrics of the KRA/KPI - Scorecard preparation - Quality checks and control - Branch visits - Ops & CS process review - Training &...

Title:- Customer Care Manager Real Estate (FEMALE) A real estate customer care manager in Pune would be responsible for managing all aspects of customer service for a real estate company in Pune. Some of the key job responsibilities might include:Managing Customer Service Operations: The customer care manager would be responsible for managing the overall...

Broad outline of the Role Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams...

Broad outline of the Role Operational role that works under direct supervision, responsible for day-to-day customer service operations Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience Graduate with 0-4 years of experience...

Broad outline of the Role SOC incident management. Purpose - Broad objective of the role Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with customers and internal teams for fault resolution. Diagnosis the problem with media (FOT, POE, and MUX) and close coordination with concern teams for...

Broad outline of the Role Key Objective / Purpose of Job: Customer CSAT/NPS improvement and process adherence at Level 1 and Level 2 of service operations center Major Activities: • Handling Escalated Complaints. • Floor Supervision. • Executing Reports on the performance of various activities. (Daily performance, Monthly Performance) •...

Broad outline of the Role Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 and L3 technical support in Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains with the objective of providing timely resolution to technical issues faced by customer and ensuring a good post-sales support...

Job Family Descriptor Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying...

Job Functions Should be able to handle Solution & Product level calls to support customer asks. Technically suitable for traditional IP services and SDWAN Hands on experience on routers, switches, SDWAN devices. Leading & grooming team for new products, services to keep up the industry benchmark. Working as technical expert on solutions design...

**Job Family Descriptor** **Broad outline of the Role** - The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Purpose - Broad objective of the role** **Operating Network - Key External** **Operating Network - Key...

Broad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team...

Broad outline of the Role Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams such...

Job Title: Customer Assistance.(Lift Assitance) Location: Pune Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistance cum Superviser. In this role, you will be responsible for ensuring a positive experience for client by providing information and assistance and supervising the task, Your role is...