Customer Service Executive
3 weeks ago
Broad outline of the Role
SOC incident management.
Purpose - Broad objective of the role
Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with customers and internal teams for fault resolution. Diagnosis the problem with media (FOT, POE, and MUX) and close coordination with concern teams for further resolution. Troubleshooting of LAN, VLAN, VOICE related cases Fault analysis/troubleshooting of ILL/MPLS/DLC PRI and SIP customers Troubleshooting of CPE devices such as Cisco, Maipu Routers. Technical support and Fault Management for the WAN connectivity including the troubleshooting of routing protocols. Troubleshooting for point-to-point leased line circuit customers. Resolution of service affecting problems on proactive or reactive basis for Data as well as Leased circuits. Finding and analysis of root cause for fault and furnishing the same to customers. If necessary to generate daily backend tracker & CCI CMI MTTR reports on monthly basis
Size and Scope of Role - No. of direct reports
NA. Individual Role player
Size and Scope of Role - Total team size
Individual Role
Minimum qualification & experience
Graduate with 2-4 years of experience. Qualification preferably BE. ENTC
Other knowledge/skills
Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved and work proactively to maintain the same.
Technical Competencies
Required hands on knowledge of SDH/DWDM/OTN technology, having knowledge for equipment operation and maintenance in ECI , Tejas and Alcatel NMS. Knowledge of Ethernet over SDH, MPLS over ethernet and packet layer troubleshooting and maintenance in ECI and Tejas platform. Knowledge of DCN ip network planning and troubleshooting.
Knowledge / Skills
Communication SkillsTaking ownership & Initiatives-
Customer Care Executive
4 weeks ago
Pune, India Talenta manpower service Full timeHiring Customer Service Executive for our MNC Clients UG/Graduate with minimum 1 months Chat experience can apply. Salary up-to 3.5 LPA In Hand 26k. Shifts: Rotational (New Zealand) HR GANESH - 9511891226 Location: Pune **Job Types**: Full-time, Fresher Pay: ₹22,000.00 - ₹26,584.19 per month **Benefits**: - Health insurance - Paid sick time -...
-
Customer Service Executive
1 month ago
pune, India United Consulting Full timeWe are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. Responsibilities: Managing a team of representatives offering customer support. Overseeing the customer...
-
Customer Service Executive
1 month ago
Pune, India United Consulting Full timeWe are looking for a qualified Customer Service Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer...
-
Customer Service Executive
4 weeks ago
Pune, Maharashtra, India Tech Mahindra Full timeJob Requirements Job Title: Customer Service ExecutiveCompany Name: Tech MahindraLocation: PuneSalary: Competitive salary range per annumQualification:High school diploma or equivalent0 - 5 years of customer service experienceJob Description:Join the Tech Mahindra team as a Customer Service Executive in Kolkata, West Bengal, and play a crucial role in our...
-
Customer Service Executive
4 weeks ago
Pune, India Excellence Lead-Gen Solutions B2B Full timeSalary: 15000 To 20000 We are seeking a motivated and experienced Customer Service Executive with excellent communication skills in English to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to ensure customer satisfaction. **Salary**: ₹15,000.00 -...
-
Customer Service Associate
4 weeks ago
Pune, India Talenta manpower service Full timeHIRING FOR OUR MNC CLIENT. Any Graduate Freshers (NO BE /.Tech) can apply. International Voice/Chat Process. Salary-Upto 3LPA Shifts-Night Shift. Location-Hinjewadi. *IMMEDIATE JOINERS ONLY* Contact-Janhvi-8055979395 **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹10,697.31 - ₹33,634.70 per month Schedule: - Night shift - Rotational...
-
Customer Service Executive
1 month ago
Pune, India Floating Minds Infotech Full time**Openings for International Voice Process with attractive packages** Unlimited Incentives Position Title - **Customer Service Executive** Location - Kharadi, Pune **Profile Summary**: As a Customer Service Executive (CSE), you will be responsible for communicating with consumers and taking their follow-ups. **Position requirements**: - Freshers with...
-
Executive - Customer Services
1 month ago
Pune, India Capita Full timeParticipates in ongoing production processing and performs basic operational tasks under direct supervision. **Job title**: Executive - Customer Services Participates in ongoing production processing and performs basic operational tasks under direct supervision. **Location**: Pune , India **Time Type**: Full time **Contract Type**: Permanent
-
Customer Service Executive
1 month ago
Pune, India Zoopero Marketing Private Limited Full timeInternational Voice Process - Unlimited Incentives Position Title - Customer Service Executive Location - Magarpatta, Pune (Hybrid) **English verbal and written skills mandatory** * **Profile Summary**: As a Customer Service Executive (CSE), you will be responsible to communicate with consumers located globally through an online platform. **Position...
-
Customer Service Executive
24 hours ago
Pune, India Credence Resource Management Full timeInternational BPO - Voice Process ( US collections Process) Position Title - Executive - Customer Service Location - Pune - **Highlights**: - Best in Market salaries from 2.4 lakhs up - to 4 lakhs - 6 week new hire training program - Unlimited Incentive plans with transparent KRA’S - Enhance your analytical/decision making and negotiation skills. - Free...
-
Customer Service Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeCustomer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad Outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...
-
Customer Service Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeJob Title: Customer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose:...
-
Customer Service Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full timeCustomer Service Executive - Technical Support CenterDate: 22 Feb 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.PurposeBroad objective...
-
Customer Service Executive
3 weeks ago
Pune, Maharashtra, India timesjobs Full timeJob Title: Customer Service Executive - Technical Support CenterDate: 27 Mar 2024Location: Pune, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose -...
-
Customer Service Executive
1 month ago
Pune, India Credence Resource Management Kharadi Pune Full timeWe are hiring!We are hiring! Customer Service Executive for International voice process in Debt collection. Location - Kharadi, Pune Skills Required - Good Communication skills, Negotiation skills and Convincing skills. Highest qualification required - HSC pass If interested connect on the below contact number. Zaara Shaikh-8956550673 Credence...
-
Customer Service Executive
4 weeks ago
Pune, India Shreeji Aqua Treatment Pvt.Ltd. Full timeDocsUrgent Opening For Customer Service Executive Experience - 0 To 1 Yrs Salary - 14,000 To 18,000 **Skills**:1. Good communication skills 2. Basic computer knowledge 3. Able to work with Google docs 4. Adaptive to changes and quick learning ability 5. Good written english 6. Problem solving attitude. **Job Description**: Making Reports After...
-
Customer Service Executive
1 month ago
Pune, India Zoopero Marketing Private Limited Full timeWe are urgently hiring a Customer Service Executive for an International Digital Marketing Agency. **Roles & Responsibilities**: - Identify and assess customer needs to provide appropriate solutions and recommendations. - Resolve customer issues in a timely and efficient manner by working with other departments or team members as necessary. - Escalate...
-
Customer Service Executive
2 weeks ago
Pune, Maharashtra, India timesjobs Full time### Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2101_1- Date: 4 Apr 2024- Location: Pune, India- Company: Tata CommunicationsBroad outline of the Role SOC incident management.Purpose - Broad objective of the role Handling NON FTR trouble tickets of ILL/MPLS/DLC PRI and SIP customers End to end coordination with...
-
Customer Service Executive
4 weeks ago
Pune, India Credence Resources Management Full timeCustomer service executive Work from office Location - kharadi, Pune Fresher and experienced both can apply UG and Graduate both can apply Requirements - Good communication skills, activity listener. Salary - 18k to 35k **Job Types**: Full-time, Fresher, Regular / Permanent **Salary**: ₹18,000.00 - ₹35,000.00 per month **Benefits**: - Provident...
-
Sr Customer Service Executive
2 weeks ago
Pune, Maharashtra, India Tata Communications Ltd Full timeApply for Sr Customer Service Executive Global Network Operations, Career Progress Consultants in Pune for 0 - 4 Year of Experience on