Assistant Manager
3 weeks ago
Broad outline of the Role
Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
SDWAN technology , VIPTELA , Networking ,routing Switching , 5 year + experience
Other knowledge/skills
SDWAN technology , VIPTELA , Networking ,routing Switching , 5 year + experience
Key Responsibilities
SDWAN technology , VIPTELA , Networking ,routing Switching , 5 year + experience
Technical Competencies
Knowledge / Skills
Communication Skills-
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