Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1
3 weeks ago
- Key Objective / Purpose of the Job:
Implementation of VariousValue Add Services of Tata Communications.
Broad outline of the Roleb) Major Activities:
Handling of Customer complaints from MVNO.
Customer coordination
L2 Troubleshooting
Purpose - Broad objective of the roleOperational knowledge of Telecom field with good understanding of MVNO.Knowledge on IP, CCNA, AWS certification would be preferred. Need working experience on MVNO complaints.
Good understanding GPRS Call flow.
Good Understanding of LTE/EPC Basic Call flow
Operating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceGraduation in Electronics and Telecom Engineering
Minimum 6-8 years of Experience in Telecom with knowledge of Packet Core Domain…and LTE /EPC/IOT/ SIP.
Other knowledge/skillsGood communication skills
Customer focus
Good interpersonal skills
Able to work under pressure.
Understanding business requirement
Key ResponsibilitiesTechnical CompetenciesKnowledge / SkillsCommunication Skills-
Pune, India timesjobs Full time:Job Title: Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1Date: 24 Jul 2023Location: Pune, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit...
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Pune, Maharashtra, India timesjobs Full time:Job Title: Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1Date: 24 Jul 2023Location: Pune, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit...
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