Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1

3 weeks ago


Pune India Tata Communications Limited Full time
Job Family Descriptor
  1. Key Objective / Purpose of the Job:

Implementation of VariousValue Add Services of Tata Communications.

Broad outline of the Role

b) Major Activities:

Handling of Customer complaints from MVNO.

Customer coordination

L2 Troubleshooting

Purpose - Broad objective of the role

Operational knowledge of Telecom field with good understanding of MVNO.Knowledge on IP, CCNA, AWS certification would be preferred. Need working experience on MVNO complaints.

Good understanding GPRS Call flow.

Good Understanding of LTE/EPC Basic Call flow

Operating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experience

Graduation in Electronics and Telecom Engineering

Minimum 6-8 years of Experience in Telecom with knowledge of Packet Core Domain…and LTE /EPC/IOT/ SIP.

Other knowledge/skills

Good communication skills

Customer focus

Good interpersonal skills

Able to work under pressure.

Understanding business requirement

Key ResponsibilitiesTechnical CompetenciesKnowledge / SkillsCommunication Skills

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