Lead - Customer Service Operations Mobility IoT Customer Service Operations - B3201 1

2 weeks ago


Pune, India timesjobs Full time
:
Job Title: Lead - Customer Service Operations (Mobility & IoT Customer Service Operations) - B3201_1
Date: 24 Jul 2023
Location: Pune, India
Company: Tata Communications
Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardware/software issues by applying technical expertise

Broad Outline of the Role
Purpose:

Broad objective of the role

Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum Qualification & Experience
Other Knowledge/Skills
Key Responsibilities
Technical Competencies
Knowledge / Skills

Communication Skills

Job Segment: Operations Manager, Engineer, Operations, Customer Service, Engineering


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