Sr Engineer
3 weeks ago
Position: Sr Engineer - Customer Service Operations (Customer Service Operations) - B2201_2
Date: 22 Feb 2024
Location: Pune, India
Company: Tata Communications
Broad outline of the Role
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Graduate with 0-4 years of experience
Other knowledge/skills
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast-paced, high availability, 24X7 environments
Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLAs are achieved and work proactively to maintain the same.
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Operations Manager, Engineer, Operations, Customer Service, Engineering
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