Customer Success Associate

3 months ago

mumbai, India Media.net Full time

About Media.net


Media.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and its platform and products are licensed by some of the largest publishers, ad networks and other ad tech companies worldwide.

By market cap, Media.net is one of the Top 5 largest ad-tech companies worldwide. By revenue, Media.net is the second largest contextual advertising business worldwide. Media.net has 1500+ employees in key operation centers across – North America, Europe and Asia. Media.net's US HQ is based in New York, and Global HQ in Dubai.

Media.net online ad-tech products include:

  • Contextual Advertising: Contextual ads provide publishers demand from the Yahoo Bing network.
  • Marketplace: The Media.net Marketplace allows publishers to leverage competitive demand from search, direct advertisers and traditional RTB sources to maximize yield.
  • Programmatic Advertising: This allows publishers to get demand through header-bidding server-side integrations.


Key Responsibilities:

  • Managing end-to-end online web publisher partnerships and helping customers manage their accounts to boost monetization and profitability.
  • Proactive and hands-on to troubleshoot and answer daily client questions about product feature installation or account performance to satisfy customers.
  • Regularly creating detailed reports to analyze data patterns and increase client account revenues.
  • Strategizing with cross-functional internal teams to identify new income opportunities and develop product/feature fits to help customers earn more and upsell/cross-sell to publisher accounts.
  • Identifying prospective new market segments for better emphasis and personalized success tactics, rather than a 'one size fits all' approach to your business.
  • Helping the sales and marketing divisions build marketing/sales collateral and business proposals to upsell/cross-sell media.net's new/improved product features.


Who should apply for this role?


  • Graduate from engineering stream is preferred
  • Experience in Online Media is a bonus
  • Excellent oral & written communication skills.
  • Good Team Player
  • High level of drive, initiative and self-motivation.
  • Avid internet user, with strong inclination towards technology
  • Familiarity with the Internet search industry is preferred.
  • Basic computer skills, including proficiency in MS Office

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