Zoho Zia Specialist

2 months ago

india RSM Atlanta LLC Full time
Job Description

This is a remote position.

Duties and Responsibilities:


1. Zoho Zia Integration:
  • Integrate Zoho Zia into existing Zoho CRM or Zoho Desk workflows to enhance automation and efficiency.
  • Configure Zia's capabilities to align with organizational goals and requirements.
2. Zia Customization and Configuration:
  • Customize Zia's functionalities based on specific business needs, such as setting up custom modules, workflows, and automation rules.
  • Configure Zia's AI-driven features, including chatbots, predictive analytics, and automation scripts.
3. User Training and Support:
  • Provide training sessions to users on how to effectively utilize Zia's features and functionalities.
  • Offer ongoing support and troubleshooting assistance to users encountering issues with Zia's implementation or usage.
4. Data Analysis and Insights:
  • Utilize Zia's AI capabilities to analyze data stored within Zoho applications and extract actionable insights.
  • Generate reports and dashboards that leverage Zia's predictive analytics to identify trends, patterns, and opportunities for improvement.
5. Process Optimization:
  • Work closely with stakeholders to identify opportunities for process automation and optimization using Zoho Zia.
  • Implement Zia-powered workflows and automation scripts to streamline repetitive tasks and improve operational efficiency.
6. Continuous Improvement:
  • Stay updated on the latest features and enhancements introduced by Zoho for Zia.
  • Continuously evaluate and recommend improvements to Zia's configuration and usage based on user feedback and evolving business needs.
7. Security and Compliance:
  • Ensure that Zia's implementation adheres to security best practices and regulatory compliance requirements.
  • Monitor data privacy and access control settings to safeguard sensitive information processed by Zia.
8. Collaboration and Communication:
  • Collaborate with cross-functional teams, including IT, sales, marketing, and customer support, to ensure seamless integration and alignment of Zia with organizational processes.
  • Communicate effectively with stakeholders to gather requirements, provide updates, and solicit feedback on Zia's performance and effectiveness.
9. Documentation and Knowledge Sharing:
  • Maintain comprehensive documentation of Zia's configuration, customization, and usage guidelines.
  • Share best practices, tips, and resources with users and colleagues to promote effective utilization of Zoho Zia across the organization.
10. Monitoring and Performance Analysis:
  • Monitor Zia's performance and usage metrics to track its effectiveness and identify areas for optimization.
  • Conduct regular performance reviews and assessments to measure the impact of Zia on key business metrics and objectives.

Requirements 1. Education : Experience with Zoho Zia or advanced degrees or certifications in Artificial Intelligence, machine learning, or Zoho applications could be advantageous.
2. Zoho Expertise:
  • In-depth knowledge and experience with Zoho applications, particularly Zoho CRM, Zoho Desk, Zoho Analytics, and Zoho Creator.
  • Certification in Zoho applications, such as Zoho Certified Developer, Zoho Certified Consultant, or Zoho Certified Administrator, would be highly desirable.
3. Artificial Intelligence Skills:
  • Familiarity with artificial intelligence concepts, algorithms, and technologies, with a focus on Zoho's AI platform, Zia.
  • Experience with AI-driven features such as chatbots, predictive analytics, and automation scripts within Zoho applications.
4. Technical Skills:
  • Proficiency in programming languages commonly used in Zoho development, such as Deluge Script for Zoho Creator or Zoho CRM API.
  • Understanding of web technologies such as HTML, CSS, JavaScript, and RESTful APIs for integrating and customizing Zoho applications.
5. Problem-Solving Abilities:
  • Strong analytical and problem-solving skills to identify business challenges and develop effective solutions using Zoho Zia and other Zoho tools.
  • Ability to troubleshoot technical issues and resolve them on time.
6. Communication Skills:
  • Excellent communication skills, both verbal and written, to communicate with stakeholders at all levels of the organization effectively.
  • Ability to translate technical concepts into non-technical language for business users and vice versa.
7. Project Management Experience:
  • Experience managing projects related to Zoho implementation, customization, or optimization, including requirements gathering, planning, execution, and evaluation.
  • Ability to prioritize tasks, manage timelines, and coordinate efforts across cross-functional teams.
8. Continuous Learning Mindset:
  • Eagerness to stay updated on the latest developments in Zoho applications, artificial intelligence, and related technologies.
  • Commitment to continuous learning and professional development through training, certifications, and self-study.
9. Team Collaboration:
  • Ability to work collaboratively with team members, stakeholders, and external partners to achieve project objectives and deliver high-quality solutions.
  • Experience working in agile or iterative development environments would be beneficial.
10. Customer Focus:
  • Dedication to understanding and meeting the needs of internal and external customers through the effective use of Zoho Zia and other Zoho applications.
  • Ability to gather feedback, incorporate user input, and deliver solutions that drive value for end users.

Requirements
Zoho CRM, Zoho Desk, Zoho Zia, Machine Learning, Artificial Intelligence, Restful APIs, API, HTML, Javascript, Cascading Style Sheets, Troubleshooting, User Training and Support, Zoho Creator, Zoho Analytics, Zoho Campaigns

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