Team Lead- VPN Process

8 hours ago

Mangaluru, India Unify CX Full time

Position: Team Lead – VPN Process
Location: Mangalore
Experience: 8+ years
Shift: Rotational Shifts

Who We Are:
unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Job Summary:

We are looking for a skilled Team Lead to oversee our VPN technical support process. The ideal candidate will have hands-on experience in technical support, operations management, and VPN troubleshooting, with the ability to lead and mentor a team effectively.

Key Responsibilities:

  • Lead and manage the VPN technical support team
  • Monitor daily operations and ensure SLA compliance
  • Handle escalations and complex technical issues
  • Coordinate with cross-functional teams for process improvements
  • Train and guide team members to enhance performance and knowledge

Requirements:

  • 4 to 5 years of experience in technical support and operations management (preferably in VPN or networking domain)
  • Strong understanding of VPN concepts, troubleshooting, and related tools
  • Excellent leadership, communication, and problem-solving skills
  • Willingness to work in rotational shifts

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