Process Executive

Job Summary

Individuals in this role are responsible for first level processing of loans ordersrequests and claims across the loan servicing life cycle

The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity

Knowledge on Loan Servicing and components Escrow and NonEscrow loans

Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor reporting document

Responsibilities

II Key Result Areas

Processing loansordersrequests or claims as assigned by Team Lead

Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT

Adherence to the procedures provided by the business also called SOP Standard Operating Procedure

Completion of all mandatory assessment certifications as applicable to the supported business

Achieve the required Learning Health Score

III Typical Responsibilities

Business Customer

Liaise with internal external clients

Seek for approvals from internal stake holders wherever required

ProjectProcess

First level processing of assigned transactions on any of the following types

o Quality review appraisal review BPO review title review

o Verification

o Information setup Loan setup escrow setup Mod setup claim setup

o Updating of information

5 BPS Horizontals Service Delivery Track

o Assignment of work appraisal title closing orders other vendor assignment

o Research of missing docs subordination escrow tax claims mods

o Execution of processing transactions

Ability to identify and understand various terminologies used in US Mortgage Mortgage lien parcel services escrow and Non Escrow types of loans

Knowledge to clearly identify the various functions in a Mortgage Value Chain

Knowledge on generating reports handling payments processing nonsufficient fund requests perform research on loan accounts and handle exceptions

Follow the work instruction documentSOP to process all tasks and activities

Process the work in workflow tools as available

Ensure adherence to QC checklists

Seek clarifications from SPESME where needed

Inform SMESupervisor in case of updates or changes to process

Perform regular maintenance tasks and complete the task before winding up the day

People Team

Complete the mandatory training programs

Participate in the Preprocess orientation process

Capture productivity nonproductivity hours in specific tools as made available

Actively participate and contribute to team initiatives regular team meetings presenting of thoughts Ideas etc

IV Degree of IndependenceSupervision required

Performs assigned duties according to specific procedures

Complex problems proceduresprocesses are referred to the respective SOP supervisor Work product is reviewed closely for accuracy

V Team Management Responsibilities

NA

VI Qualification

Education Graduate MBA

Minimum Experience required 0 to 1 year experience in BPO Transaction Data Processing background Mortgage

Voice skills if needed

VII Additional Info

While performing the essential functions of this job the associate is required to remain in a stationary position standing or seated use a computer keyboard and view data on a computer screen for up to 95 of their work hours or shift

VIII Entry and Exit Criteria

Shift Timing

Work Model Shift alignment WFO Night shifts