Bpo Team Lead
7 days ago
Key Responsibilities Team Leader (International Voice Process)
- Lead & Manage: Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance.
- Performance Monitoring: Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents.
- Escalation Management: Handle escalated customer queries promptly to ensure effective resolution.
- Team Engagement: Conduct daily huddles and weekly performance reviews while maintaining high team motivation.
- Cross-Functional Collaboration: Work closely with QA, Training, and Workforce teams to drive continuous performance improvement.
- Reporting & Analysis: Prepare performance reports and attendance dashboards for management reviews.
- Process Improvement: Implement team-level initiatives to enhance productivity, reduce attrition, and boost employee morale.
- Compliance & Standards: Ensure strict adherence to company policies and client expectations.
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Team Lead
1 week ago
Mysore, Karnataka, India Unify CX Full time ₹ 4,00,000 - ₹ 8,00,000 per yearUnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes...
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Team Lead
21 hours ago
Mysore, Karnataka, India Novantice Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearHiring for Team Leader and Quality Analyst (Voice Process)We are looking for a skilled and motivated Team Leader Quality Analyst with solid BPO experience to join our domestic premium voice process.Further details Contact Health insuranceAnnual bonusProvident fund
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Sales Team Lead
2 weeks ago
Mysore, Karnataka, India Paytm Full time ₹ 5,00,000 - ₹ 25,00,000 per yearAbout us : Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About...
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Team Lead, Last mile
4 days ago
Mysore, Karnataka, India Amazon Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...
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Hiring Alert For Team Lead
3 days ago
Mysore, Karnataka, India EqualizeRCM Services Full time ₹ 4,00,000 - ₹ 12,00,000 per yearHiring Alert Team Lead(AR)- Operations (Hospital Billing)Working Location: Mysuru (WFO)Shift : Night ShiftInterested candidates can kindly share your profiles to Key Responsibilities :Prioritize claims for AR work based on aging, dollar value, and other criteria.Monitor Team's production and SLA delivery.Assign AR accounts and prioritize claims to AR...
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Team Lead
1 week ago
Mysore, Karnataka, India ThoughtFocus Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout companyThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, higher ed, public sector and emerging sectors innovate and achieve a better future faster. ThoughtFocus innovative and cutting-edge technology solutions enable its customers to deploy new capabilities faster, deliver better user experiences,...
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Team Leader
1 week ago
Mysore, Karnataka, India PRO Hr Complete Solutions Full time ₹ 1,80,000 - ₹ 3,60,000 per year1 Must have experience in International Team leading2 US Sales/ International Sales3 Team Handling4 Good convincing power/ Problem Solver5 Required to handle Customer Grievance6 Comfortable with shifts timing7 High Level of Patience is required
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Team Leader
2 weeks ago
Mysore, Karnataka, India One97 Communications Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearTeam Leader Responsible for the Sales enrollments/Sales in the city. Do the market race and prepare the list of prospective customers , Handle the Team Members and motivate them for better sales , Ensure the team members are in market where enrollments & usage are done regularly. Should have good networking capabilities and be willing to...
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Team Leader
2 weeks ago
Mysore, Karnataka, India Paytm Full time ₹ 4,00,000 - ₹ 6,00,000 per year Responsible for the Sales enrollments/Sales in the city. Do the market race and prepare the list of prospective customers , Handle the Team Members and motivate them for better sales , Ensure the team members are in market where enrollments & usage are done regularly. Should have good networking capabilities and be willing to travel...
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QA Lead
1 week ago
Mysore, Karnataka, India INVENSOFT TECHNOLOGIES PVT LTD Full timeJD for QA LeadQA Lead ResponsibilitiesUnderstanding business requirement.Creation and approval of Test Scenarios, Test Case, Use Case, User Stories and API Test Cases.Focus day to day testing activities, More hands-on involvement in the actual testing process.Leading a team of testers and be responsible for the quality of their work.Responsible for...