Front Office Manager

3 weeks ago


rajkot, India 7septagency Full time
Job brief

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities including calls reservations and guest services.

As a Front office manager you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities
  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens forms and informative leaflets)
  • Train supervise and support office staff including receptionists security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure the company’s policies and security requirements are met
Requirements
  • Proven work experience as a Front desk manager or Reception manager
  • Handson experience with office machines (e.g. fax machines and printers)
  • Thorough knowledge of customer service office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Solid knowledge of MS Office particularly Excel and Word
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problemsolving skills
  • High School diploma; additional certification is a plus

Skills

Reception manager, office machines, customer service, office management, basic bookkeeping procedures, MS Office, Excel , multitasking abilities


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