Client Services Manager

2 weeks ago


delhi, India Cielo Talent Full time
The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
Duties and Responsibilities:
Team Management
Lead a high performing team to provide high quality services focused on exceeding the expectations of clients
Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps
Provide leadership and coaching to direct reports
Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
Complete performance management processes, including providing feedback and proactively addressing gaps
Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning
Client Management
Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure
Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients
Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others
Directly works with Recruiters and hiring leaders to foster relationships and build trust
Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals
Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies
Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate
Support recruitment process needs of clients
Cielo Operational Excellence:
Leverage shared delivery resources effectively
Maximize the use of Cielo resources to meet goals
Responsible for Cielo-specific metric reports and P&L management
Drive standardization, continuous improvement and consistency of processes and procedures
Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives
Additional duties as assigned
Experience:
Prior experience in a results-oriented TA role in talent acquisition or human resources
Experience coaching peers or managing a team
Minimum 5 years of experience in leading 10+ direct reports.
Exposure:
Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
Strong proficiency in Microsoft Office Suite
Education:
Bachelor’s degree in business, management, human resources, or related field, preferred

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