Walk-in for Technical Process Executives at Hyderabad
2 weeks ago
Greetings from Infosys BPM Ltd.,
We are hiring for Technical Service Desk Voice process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.
Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.
Interview details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
- Carry a Copy of print out your updated resume.
- Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Job Description for your reference:
Role Designation: Sr. Technical Process Executive
Job Location: Hinjewadi, Pune
Education Qualification: Any full-time Graduation/post-graduation
Shifts: 24*7 rotational shifts
Experience required: 1 to 2 years.
Process: Technical Service Desk Voice Process
We are looking for talents with 1 to 2 years of experience in Ticketing tool/ Service Now utilizing voice skill.
Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.
Brief About the Role:
We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.
Key Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Required Skills and Qualifications:
- Experience Previous experience in customer service. Experience in the telecom industry is preferred.
- Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
- Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
- Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
- Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
- Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
- Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
- Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.
Must adhere to and non-negotiables:
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- Need to complete successfully training within specific timeframe
Preferred Qualifications: Any Graduate
Additional certifications in customer service/upskilling
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and dynamic work environment.
- Continuous learning and upskilling opportunities.
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Talent Acquisition Team
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pune, India Infosys BPM Full timeGreetings from Infosys BPM Ltd.,We are hiring for Technical Service Desk Voice process.Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
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pune, India Infosys BPM Full timeGreetings from Infosys BPM Ltd., We are hiring for Technical Service Desk Voice process. Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune. Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your...
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