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Walk-in for Customer Service Voice Process at Hyderabad

4 months ago

Pune, India Infosys BPM Full time

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Service International Voice process.

Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.


Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.



Interview details:

Interview Time: 10 AM to 1:00 PM

Interview Date: 4th, 5th and 6th June 2024

Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana


Things to remember while entering the venue: Please wear masks & follow Covid protocols.

Documents to Carry:

  • Carry a Copy of print out your updated resume.
  • Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).


Job Description for your reference:

Role Designation: Process Specialist

Job Location: Hinjewadi, Pune

Education Qualification: Any full-time graduation / Post Graduation

Shifts: 24*7 rotational shifts

Experience required: 2 to 4 years.

Process: International Voice Process

We are looking for talents with 2 to 4 years of International Voice Process experience. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.


Brief About the Role:

We are seeking a dedicated and skilled individual with a strong background in customer service. The ideal candidate will possess excellent communication skills and some technical experience, ideally within the telecom industry. This role requires a professional who can effectively acknowledge customer issues, demonstrate empathy, and use positive language, to ensure a high level of customer satisfaction.


Key Responsibilities:

  • Provide first-level resolution to the customers
  • Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
  • Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
  • Build rapport with customers through active listening, effective communication, and attention to detail.
  • Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
  • Document and track customer interactions and technical issues in the service management system.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills.


Required Skills and Qualifications:

  • Experience Previous experience in customer service. Experience in the telecom industry is preferred.
  • Communication Skills: Exceptional spoken & Listening skills, with the ability to speak fluently and convey technical information clearly.
  • Technical Knowledge: Basic technical troubleshooting skills. Familiarity with telecom products and services is a plus.
  • Customer Service: Demonstrated ability to acknowledge customer issues, show empathy, and use positive language.
  • Interpersonal Skills: Ability to build rapport with customers through active listening and effective communication.
  • Problem-Solving: Strong objection handling skills and attention to detail in addressing customer concerns.
  • Team Player: Ability to work collaboratively within a team and contribute to a positive work environment.
  • Upskilling: Willingness to participate in upskilling and training programs to improve service delivery.


Must adhere to and non-negotiables:

  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • Need to complete successfully training within specific timeframe


Preferred Qualifications: Any Graduate

Additional certifications in customer service/upskilling


What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and dynamic work environment.
  • Continuous learning and upskilling opportunities.


Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.


Regards,

Infosys BPM Talent Acquisition Team