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Walk-in for Team Leader-International Voice Process at Hyderabad

4 months ago

pune, India Infosys BPM Full time
Greetings from Infosys BPM Ltd.,
We are hiring Team Leaders for an International Voice Process.
Interested candidates can walk-in for an interview on 4th or 5th or 6th June at Hyderabad. Work location for this job role is in Pune.
Note: Please register your application using the below job link before attending the walk-in, mention the Candidate ID on top of your Resume.
details:
Interview Time: 10 AM to 1:00 PM
Interview Date: 4th, 5th and 6th June 2024
Interview Venue: Near Wipro Circle, Infosys BPM Limited, Mantri Cosmos Building, Floor No. 10th, Financial District, Hyderabad, Telangana
Things to remember while entering the venue: Please wear masks & follow Covid protocols.
Documents to Carry:
Carry a Copy of print out your updated resume.
Carry any photo Identity proof (Aadhar Card / PAN Card/Driving License/Voters ID card/Passport).
Role Designation: Team lead
working Location: Hinjewadi, Pune
Education Qualification: Any full-time graduation / Post Graduation
Shifts: 24*7 rotational shifts
Experience required: 4 to 6 years.
Process: International Voice Process
We are looking for talents with 4 to 6 years of Team lead experience in international voice process. Talents should have graduation completion certificate (Degree) and mark sheets for onboarding.
Job Description:
Excellent communication skills
Basic Knowledge of Team lead KPI and KRA (Attrition, SLA, C-sat, Shrinkage)
Must have exp. to handle team not less than 10 members
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues.
Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
Being proactive and show the utmost respect for customer's time.
Good time management, ensuring all contacts with customers add value.
Work from Office / No Hybrid or remote work can be provided
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance.
Regards,
Infosys BPM Talent Acquisition Team