Relationship Manager

3 weeks ago

Chandigarh, India Sant Ram's Full time

Sant Ram's
is a luxury fine jewelry brand renowned for its exceptional craftsmanship and bespoke service. Our commitment to creating timeless pieces and delivering a premium customer experience sets us apart in the industry. We are seeking passionate individuals to join our team and help build lasting relationships with our esteemed clientele.

What We Offer:

  • Competitive salary plus performance-based incentives.
  • A luxurious work environment with access to stunning jewelry collections.
  • Opportunities to work with a prestigious clientele.
  • Professional growth and advancement opportunities within the company.
  • Access to exclusive industry events.

Position Overview:

As a Relationship Manager at Sant Ram's, you will be the key point of contact for our clients, ensuring they receive personalized attention and top-tier service. The ideal candidate will be customer-focused, proactive, and able to maintain and expand relationships with high-end clientele. Your role will involve understanding clients' needs, offering tailored solutions, and representing the brand's values through every interaction.

Responsibilities:

  • Manage and build strong, lasting relationships with new and existing clients.
  • Act as the primary contact for high-net-worth individuals, ensuring excellent service at every touchpoint.
  • Provide personalized consultations to help clients choose jewelry pieces that meet their preferences and occasions.
  • Understand and convey product knowledge, including the history, craftsmanship, and materials of our fine jewelry.
  • Collaborate with the sales and design teams to offer custom jewelry solutions to clients.
  • Handle and resolve client inquiries, concerns, or feedback in a timely and professional manner.
  • Maintain detailed client records to track preferences, special dates, and purchase history.
  • Host private viewings and exclusive events for VIP clients.
  • Stay informed of market trends and client preferences to anticipate needs and offer relevant recommendations.
  • Assist in achieving sales targets by fostering client loyalty and retention.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Proven experience as a Relationship Manager or in a client-facing role within luxury retail, hospitality, or similar industries.
  • Excellent communication and interpersonal skills with a client-first attitude.
  • A keen understanding of fine jewelry or luxury goods is preferred.
  • Ability to manage multiple clients and provide a high level of attention to detail.
  • Strong organizational skills and ability to maintain client records.
  • Discretion and professionalism when handling high-net-worth clients.
  • Proficiency in CRM software is a plus.

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