Finacle CRM Specialist

7 days ago

Delhi, India ValueLabs Full time
Job Opportunity: Finacle CRM Specialist – Lead the Revolution in Banking

Experience Required : 8–16 Years

Availability : Immediate joiners or candidates with a

30-day notice period

preferred

About the Role:Are you an experienced Finacle CRM expert ready to make a significant impact? We’re on the hunt for a dynamic

Finacle CRM Specialist

with 8–16 years of experience to join our team and spearhead the transformation of customer engagement in the banking industry. If you thrive in delivering innovation and crave the chance to work on exciting, high-impact projects,

this role is for you

What You’ll Do: Key Responsibilities

1. Drive CRM ExcellenceTailor and enhance

Finacle CRM

to deliver superior customer engagement and operational efficiency.Lead the end-to-end implementation, configuration, and optimization of the CRM system to align with business goals.2. Build Data-Driven StrategiesDevelop real-time dashboards, reports, and analytics tools to empower decision-making.Use customer insights and predictive analytics to help drive personalized banking experiences.3. Streamline Sales and ServiceAutomate lead management, campaign tracking, and service resolution to deliver faster and more personalized interactions.Collaborate with sales teams to enable smarter cross-selling, upselling, and pipeline tracking.4. Ensure Robust Data GovernanceMaintain data integrity, ensuring CRM databases meet regulatory compliance and privacy standards.Champion policies for data accuracy and quality control.5. Be a Problem-Solving ChampionTroubleshoot technical challenges in real-time, ensuring smooth CRM operations.Partner with Infosys and internal teams to implement updates, patches, and new features.6. Lead Stakeholder EngagementAct as the go-to expert for translating business needs into innovative CRM solutions.Train and mentor users to maximize Finacle CRM’s potential.Who You AreYour ExpertiseFinacle CRM Expertise : Proven experience with

Finacle CRM configurations, customizations ,

and integrations.Tech Savvy : Proficient in SQL, APIs, and data integration techniques to create robust solutions.Banking Acumen : Strong knowledge of lead management, campaign optimization, and service delivery processes within the banking industry.Your StrengthsAnalytical Thinker : A natural at connecting the dots between data and actionable insights.Problem-Solver : Thrive under pressure, delivering effective solutions quickly and efficiently.Collaborator : Build bridges between tech, business, and customer teams, ensuring shared success.What We’re Looking ForExperience : 8–16 years of experience in Finacle CRM or similar platforms.Availability : Immediate joiners or those who can start within

30 days .Preferred Extras :Certifications in Finacle CRM or related technologies.Familiarity with regulatory standards in banking.Experience in advanced reporting tools and customer journey mapping.Why Choose Us?1. Be a ChangemakerLead innovative projects that redefine how banking connects with its customers—every solution powered by your expertise.2. Accelerate Your CareerWith unmatched opportunities for growth, training, and certifications, we’ll help you reach your fullest potential.3. Make an ImpactSee your solutions in action, enhancing millions of customer interactions across global banking networks.4. Join a Winning TeamCollaborate with a passionate, supportive team that celebrates success and values your contributions.

Experience Level : 8–16 YearsNotice Period : Candidates available to join within 30 days will be prioritized

Take the Next Step

This is more than just a role; it’s an opportunity to leave your mark on the future of banking. If you’re ready to lead, innovate, and inspire, we’re ready for you.

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