Human Resources Specialist

Job descriptionRoles and responsibilities:NOTE: WE ARE LOOKING FOR - Candidates with good EXP in ER activities and ManagementSend your Resumes to above number with Name & How soon you can join - Immediate ,15 days, 30 Days*IMMEDIATE JOINERS and ready to work in Night Shift ARE MORE PREFERABLE*1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives4. Assist IC team in carrying out employee engagement activities across floor5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc.6. Support HR Operations team in any compliance related activity7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc.8. Support operations in conducting Regular Rewards & Recognition programs on floor9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined.1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc.4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above5. Ensure Employee listening activities are planned, organized & conducted every quarter6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor.7. Ensure Confirmation process is run efficiently in the process; meet up with all employees' (E01/E02) on an EDP and effectively manage the process8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures9. Own, Ideate and devise Engagement activities for the Floor10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc.11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview.12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals.13. Maintain database and trackers for all BHR activities on a real time basis.14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis.15. Ensure consistent usage of CCMS tool by employees across operations16. Preparation of various BHR Reports within timelines17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action.1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention.2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines3. Ensure adherence to disciplinary policies existing in the organization by employees on floor4. Need based escalation of non-adherence to respective supervisors and operations stakeholders5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations.3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out4. Timely issuance of Final Level CAP & Closure of "Refer to BHR" by operations to training team to ensure "No Impact" on business on