Customer Success Intern

Job Role: Candidate Support Intern(Job + PGDM Program)
Location: Remote
Compensation: INR 21,000(Gross)
PGDM Fee Deduction: INR 6,600
Professional Tax: INR 200
Net take home: INR 14,200
Post PGDM CTC: 3.5LPA-4.5LPA including Benefits (Confirmation will be depending on performance & need)
Enrollment in the PGDM program is mandatory and non-negotiable. The fee is deducted monthly from your salary (₹6,666/month) in a convenient EMI structure for 12 months.
As a Candidate Support Intern, you will play a crucial role in managing candidate
communications, verifying documentation, and ensuring that all candidate interactions are
handled with professionalism and empathy. Your role will be a blend of customer support and
candidate outreach, focusing on resolving issues and enhancing the overall candidate
experience.
About Company / Benefits
- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free
- Tele doctor consultations with 15 different specialities for you and your family members including Mental Health.
- Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how you want to use this. Yours to keep.
- Work from anywhere - no location preferred. We have people working from 85 different cities in the country. Truly India. You can even work from a beach, hill or just a city.
- Earn EngageWith points for recognitions from team members, and special events like anniversaries and birthdays, which can be redeemed for various rewards and recognitions.
Responsibilities:
- Be a candidate champion, addressing inquiries and resolving issues via email or chat.
- Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
- Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
- Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
- Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
- Create and maintain support documentation to streamline common and recurring questions.
- Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
- Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
What We're Looking For:
- High Agency: You take initiative, make decisions, and tackle challenges proactively.
- Communication Champion: You communicate with clarity, professionalism, and empathy.
- Detail Detective: You have a keen eye for detail and excel at solving problems.
- Tech Savvy:You are comfortable with Google Sheets and eager to learn new software tools.
- Team Player: You collaborate enthusiastically and are always eager to learn and grow.
Requirements:
- Strong written and verbal communication skills.
- Basic understanding of customer support and/or candidate management.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Please Note:
This is a full time internship opportunity so expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 9 months.
Shift Structure:
- 6-Day Workweek: This is a fast-paced, full-time internship where you’ll work six days a week Monday-Saturday.
- Night Shifts & Weekends: While not a regular requirement, there may be times when you'll need to work night shifts or Sundays. When that happens, you'll be compensated for your extra efforts.
- Overtime (OT): If you’re required to work on Sundays or night shifts, you’ll receive overtime pay as per company policy. Your time and hard work will be recognized and rewarded
- Work Hours: You’ll be working 9 hours a day, with a 1-hour break to recharge. It’s all about balancing productivity with well-being.
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