Key Account Manager

6 days ago

Noida, India Talentrack Full time

Job Summary:
The Key Accounts Manager will be responsible for managing and developing long-term relationships with assigned clients. This role involves working closely with brands to understand their needs, implement strategic solutions, and ensure the successful delivery of our products/services. The ideal candidate should have a strong background in client relationship management, strategy implementation, and experience working with top-tier brands.

Key Responsibilities:

1. Client Relationship Management:

● Serve as the primary point of contact for key clients, addressing their needs and ensuring their satisfaction.

● Build and maintain strong, long-lasting client relationships through regular communication and meetings.

● Understand client goals and objectives, and align our services/products to meet their needs effectively.

2. Account Growth & Development:

● Identify opportunities for account growth by understanding client needs and offering tailored solutions. ● Collaborate with internal teams to deliver results that exceed client expectations.

● Monitor and report on account performance, using data to suggest improvements and drive client success.

3. Strategic Implementation:

● Work with clients to develop and implement strategies that enhance their business success.

● Coordinate with internal teams, including marketing, sales, and operations, to ensure the seamless execution of strategies.

● Analyze market trends and client data to propose innovative solutions that align with client goals.

4. Brand Collaboration:

● Collaborate with well-known brands, understanding their unique challenges and delivering solutions that align with their brand values.

● Ensure all brand communications and strategies are consistent with client objectives and the company's goals.

5. Reporting & Analysis:

● Prepare and present regular reports on client performance, account status, and market trends.

● Provide actionable insights to clients based on data analysis and industry knowledge.

6. Problem Solving & Conflict Resolution:

● Proactively address and resolve any issues or conflicts that may arise with clients.

● Ensure that all client concerns are handled with the utmost care and professionalism.

Qualifications:

● Bachelor's degree in Business Administration, Marketing, or a related field. MBA is a plus.

● Minimum 4-5 years of experience in client relationship management, account management, or a similar role.

● Proven experience working with brands, preferably in a B2B environment.

● Strong understanding of market dynamics and the ability to implement effective strategies.

● Excellent communication, negotiation, and interpersonal skills.

● Ability to analyze data and derive actionable insights.

● Strong organizational skills with the ability to manage multiple accounts simultaneously.

● Proficiency in CRM software and Microsoft Office Suite.

Key Competencies:

● Client-focused and results-driven.

● Strategic thinker with a proactive approach.

● Strong problem-solving abilities.

● Ability to work independently and as part of a team.

● High level of integrity and professionalism.

Work Location: Noida, Sector 142

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